> For the complete documentation index, see [llms.txt](https://docs.usepylon.com/pylon-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usepylon.com/pylon-docs/getting-started/quickstart.md).

# Introduction

Pylon is the first agentic support platform built for B2B.

Track customer issues across any channel (Slack Connect, Email, Microsoft Teams, Chat Widget, Forms, ...) and orchestrate agents to investigate and act on your customer issues.

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#### What is Agentic Support?

It's a new way of working, where instead of doing the work yourself - finding the right article in the docs, opening a new tab to write a SQL query to check logs, finding an old slack thread with a workaround - you direct agents to do the work for you.

This means support teams become agent builders and orchestrators - building agents and nudging them along on tickets while the agents learn how it is that you solve ever ticket and get better and faster each interaction. It's your judgement and direction, with the tedious work handed off to agents.

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[Assist Agent](/pylon-docs/agents/assist-agent.md)
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[Background Agents](/pylon-docs/agents/background-agents.md)
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[Skills](/pylon-docs/agents/skills.md)
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[Connectors](/pylon-docs/agents/connectors.md)
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[Support Agent](/pylon-docs/agents/support-agent.md)
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[Omnichannel Support](/pylon-docs/support-workflows/omnichannel-support.md)
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[Customer Portal](/pylon-docs/customer-portal/overview.md)
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[Chat Widget](/pylon-docs/chat-widget/overview.md)
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[Triggers](/pylon-docs/platform/triggers.md)
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[Account Intelligence](/pylon-docs/account-intelligence/accounts.md)
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[Product Intelligence ](/pylon-docs/product-intelligence/feature-requests.md)
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[Reporting & Analytics](/pylon-docs/reporting-and-analytics/analytics.md)
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[Broadcasts](/pylon-docs/broadcasts/overview.md)
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[API](/pylon-docs/developer/api.md)
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---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/getting-started/quickstart.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.