Getting Started
Slack Setup
Sign in to Pylon
- Go to Pylon (https://app.usepylon.com) and click
Continue with Slack
- Select the Slack Workspace that you want to add Pylon to
- Click
Allow
Your individual account is setup!
Add Pylon to your Slack Workspace
You’ll need a Slack Admin to install the Pylon into your Slack Workspace.
- After signing in, click the
Connect to Slack
Button
- Select the Slack Workspace that you want to add Pylon to
- Click
Allow
Pylon has been added to your Slack!
Additional Setup
Set Bot Name
When Pylon is enabled in a customer channel, the customer will see that
@Pylon was added to the channel
. You can rename the bot so that instead it
shows @[YourCompany Support] was added to the channel
instead.
- In Slack, click
Add Apps
in the sidebar
- Find and click
Pylon
- Click the
About
tab
- Click
Configuration
- Scroll down to the section called
Bot User
and clickEdit
- Enter the name of your company plus the work “Support” and hit
Save Changes