Assist Agent

Get your questions answered and perform actions anywhere

This feature is currently in beta, with access limited to those participating in the beta.

Assist Agent is an interactive AI teammate that helps your team investigate questions, draft replies, and take action with the context already available in Pylon.

On Issues

Message the Assist Agent to:

• Investigate issues more deeply

• Draft replies

• Perform actions

• Access external data or take action via Connectors

Learn more about what the Assist Agent can do here.

Across Pylon

The Assist Agent is accessible from the hexagon bubble in the bottom right corner.

Use it to:

• Create and explain triggers

• Update knowledge base articles

• Create analytics charts

• Ask questions about your customers

On Agents Page

The fullscreen Agents page, you can orchestrate multiple agents as well as see all your Agent sessions in one place.

Guardrails

Any actions taken through the Assist Agent are attributed to the user who took them.

Admins can configure what tools the agent has access to here.

Assist Agent is human-in-the-loop. It proposes drafts and suggests actions for a teammate to review, so your team remains responsible for what is sent or changed.