> For the complete documentation index, see [llms.txt](https://docs.usepylon.com/pylon-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usepylon.com/pylon-docs/agents/assist-agent.md).

# Assist Agent

{% hint style="info" %}
This feature is currently in beta, with access limited to those participating in the beta.
{% endhint %}

Assist Agent is an interactive AI teammate that helps your team investigate questions, draft replies, and take action with the context already available in Pylon.

### On Issues

<figure><img src="/files/ImWVvPrnQs4zpaSe6VQc" alt=""><figcaption></figcaption></figure>

Message the Assist Agent to:

* Investigate issues more deeply
* Draft replies
* Perform actions
* Access external data or take action via Connectors

Learn more about what the Assist Agent can do [here](https://support.usepylon.com/articles/8245939244-how-does-the-assist-agent-work?lang=en).

<figure><img src="/files/DX5s2QjfEQ8xntyXrstp" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/TXnPG9w22bkMVKxLmShW" alt=""><figcaption></figcaption></figure>

### Across Pylon

The Assist Agent is accessible from the hexagon bubble in the bottom right corner.&#x20;

Use it to:

* Create and explain triggers
* Update knowledge base articles
* Create analytics charts
* Ask questions about your customers

<figure><img src="/files/4pdw5YaBnsCkovRwDy4w" alt=""><figcaption></figcaption></figure>

### On Agents Page

The fullscreen [Agents](https://app.usepylon.com/agent-chats) page, you can orchestrate multiple agents as well as see all your Agent sessions in one place.

### Guardrails

Any actions taken through the Assist Agent are attributed to the user who took them.&#x20;

Admins can configure what tools the agent has access to [here](https://app.usepylon.com/settings/ai-controls/agents/agent/assist).

{% hint style="info" %}
Assist Agent is human-in-the-loop. It proposes drafts and suggests actions for a teammate to review, so your team remains responsible for what is sent or changed.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/agents/assist-agent.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.