> For the complete documentation index, see [llms.txt](https://docs.usepylon.com/pylon-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usepylon.com/pylon-docs/agents/assist-agent.md).

# Assist Agent

Get your questions answered and perform actions anywhere

{% hint style="info" %}
This feature is currently in beta, with access limited to those participating in the beta.
{% endhint %}

Assist Agent is an interactive AI teammate that helps your team investigate questions, draft replies, and take action with the context already available in Pylon.

### On Issues

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FfL9SOIRUgRnTINLscfBi%2Fimage.png?alt=media&amp;token=8f26ef5b-10c5-48b8-a10f-22fce9da664c" alt=""><figcaption></figcaption></figure>

Message the Assist Agent to:

* Investigate issues more deeply
* Draft replies
* Perform actions
* Access external data or take action via Connectors

Learn more about what the Assist Agent can do [here](https://support.usepylon.com/articles/8245939244-how-does-the-assist-agent-work?lang=en).

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FsDgxoGq7F5s48mlEaN0A%2Fimage.png?alt=media&amp;token=e235464d-136b-407c-a905-30691401b2d4" alt=""><figcaption></figcaption></figure>

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FFzrysBMThKft8llh6Qkt%2Fimage.png?alt=media&amp;token=481c1cf8-f7bd-4abd-b6dd-d60ef3d7865f" alt=""><figcaption></figcaption></figure>

### Across Pylon

The Assist Agent is accessible from the hexagon bubble in the bottom right corner.&#x20;

Use it to:

* Create and explain triggers
* Update knowledge base articles
* Create analytics charts
* Ask questions about your customers

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FFOxitMHoqqqPoQdDJmxE%2Fimage.png?alt=media&amp;token=e5b9704d-a083-4d6f-9ec1-7dde7d05231d" alt=""><figcaption></figcaption></figure>

### On Agents Page

The fullscreen [Agents](https://app.usepylon.com/agent-chats) page, you can orchestrate multiple agents as well as see all your Agent sessions in one place.

### Guardrails

Any actions taken through the Assist Agent are attributed to the user who took them.&#x20;

Admins can configure what tools the agent has access to [here](https://app.usepylon.com/settings/ai-controls/agents/agent/assist).

{% hint style="info" %}
Assist Agent is human-in-the-loop. It proposes drafts and suggests actions for a teammate to review, so your team remains responsible for what is sent or changed.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.usepylon.com/pylon-docs/agents/assist-agent.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.