> For the complete documentation index, see [llms.txt](https://docs.usepylon.com/pylon-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usepylon.com/pylon-docs/agents/slack-agent.md).
# Slack Agent
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This feature is currently in beta, with access limited to those participating in the beta.
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Slack Agent brings Pylon's agentic capabilities into Slack so internal teams can answer product and customer questions and take quick actions without leaving Slack.
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If your organization renamed the Pylon Slack app, Slack Agent appears under that custom name.
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### Start a conversation
1. **Mention the app in an internal channel.** Type `@Pylon` followed by your question. If the app is not in the channel, Slack prompts you to add it.
2. **Send the app a direct message.** Find Pylon in the **Apps** section of Slack and open a DM. An administrator may need to reinstall or reauthorize the Slack app to enable the latest functionality.
### Ask about your product
Slack Agent can answer questions using sources available to your workspace, such as your knowledge base, documentation, past issues, and connected tools.
The rest of your team across sales, customer success, product, engineering, and more can now self-serve answers to product questions.
### Ask about customers
Slack Agent can use the Pylon data available to the person asking, including issues, calls, emails, internal conversations, CRM data, and account context.
For example, ask it to summarize an account, list open issues before a meeting, find a key contact, or recap recent activity.
### Take action from Slack
When the required tools are enabled, Slack Agent can:
* Create or update a knowledge base article
* Update an issue's status, assignee, or fields
* Log account context
* Run skills
* Search any connected systems, like looking in your codebase
Available actions depend on the tools, skills, and connection permissions configured for Slack Agent.
### Configure Slack Agent
You can customize which users can use the Slack Agent and what tools and skills it has access [here](https://app.usepylon.com/settings/ai-controls/agents/agent/slack).
### Guardrails
* **Internal channels only:** Slack Agent does not run in Slack Connect channels and cannot be triggered by external users.
* **Role-aware:** It respects the Pylon access level of the person asking.
* **Configurable tools:** Administrators control which tools and actions are available.
* **Attributable actions:** Work performed through a teammate's connection uses that teammate's permissions.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.usepylon.com/pylon-docs/agents/slack-agent.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.