> For the complete documentation index, see [llms.txt](https://docs.usepylon.com/pylon-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usepylon.com/pylon-docs/agents/support-agent.md).

# Support Agent

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This feature is currently in beta, with access limited to those participating in the beta.
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[Build](/pylon-docs/agents/support-agent/build.md)
{% endcontent-ref %}

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[Test](/pylon-docs/agents/support-agent/test.md)
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[Deploy](/pylon-docs/agents/support-agent/deploy.md)
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[Monitor & Iterate](/pylon-docs/agents/support-agent/monitor-and-iterate.md)
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You can think about Support Agents as an extension of your team, users who can be assigned to issues. They can be used for many things, including:

* Handling of questions based on knowledge base or documentation content
* Initial information collection from customer
* Gathering of context internally for your team
* End-to-end resolution of issue

You can use these agents to attempt to automate the pieces of your workflow you want to - **expect it to be an iterative process** to identify the best workflows to automate, and to build [Skills](/pylon-docs/agents/skills.md) your agents should follow.


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/agents/support-agent.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.