Bring Your Own Agent

Bring your own agent to connect into Pylon.

An alternative to building an agent directly in Pylon is to bring your own custom agent.

First Party

If you are developing an in-house agent, you can connect the agent directly into your Pylon workflows using one of several approaches.

Runbooks

If you'd like to combine Pylon's agent with your own agent (for example, have Pylon's agent just handle simple questions and orchestration), you can use Runbooks. You can specify handoffs from Pylon's agent to your agent via. custom actions.

Webhooks, APIs, and MCP

Using a combination of Webhooks, API, and/or MCP, you can connect your agent to ticketing workflows in Pylon.

For example, you can setup webhooks to listen for new issues, messages, and other ticket events and post replies or make metadata changes via. API.

Third Party

A number of third party agents directly integrate with Pylon. If you're already using an agent that you'd like to connect into Pylon, please reach out directly to your account rep for help getting the connection setup.