Chat Experience

How the chat experience works for your customers

Editor

The editor in the chat supports:

• Rich text like bolds, italics, links, etc.

• Inline code and code blocks

• Attached files

• Emojis

• Reactions

You can also edit and delete messages that you have sent to the chat!

Follow Up

If the user does not see your message within a few minutes, they will receive a follow-up email and a red notification dot on their chat.

Past Conversations

Users can also view and continue their past conversations from the home page of the chat.