# Chat Experience

## Editor

The editor in the chat supports:

* Rich text like bolds, italics, links, etc.
* Inline code and code blocks
* Attached files
* Emojis
* Reactions

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FkaN2GsYtr6XhMHALgF1C%2Fimage.png?alt=media&#x26;token=44bf61e3-348d-48cc-a3b1-0214e6409dcc" alt="" width="338"><figcaption></figcaption></figure>

You can also **edit and delete** messages that you have sent to the chat!

## Follow Up

If the user does not see your message within a few minutes, they will receive a follow-up email and a red notification dot on their chat.

## Past Conversations

Users can also view and continue their past conversations from the home page of the chat.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F7CNLP00s4ay7HWvuOMhG%2FScreenshot%202025-03-31%20at%207.46.43%E2%80%AFPM.png?alt=media&#x26;token=b94dd371-76eb-4409-b868-beb770c20990" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/chat-widget/chat-experience.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.