Select the Slack Workspace that you want to add Pylon to
Click Allow
Add Pylon to your Slack Workspace
You’ll need a Slack Admin to install the Pylon app into your Slack Workspace.
After signing in, click the Connect to Slack Button
Select the Slack Workspace that you want to add Pylon to
Click Allow
Additional Setup
Set Bot Name
When Pylon is enabled in a customer channel, the customer will see that @Pylon was added to the channel. You can rename the bot so that instead it shows @[YourCompany Support] was added to the channel instead.
In Slack, click Add Apps in the sidebar
Find and click Pylon
Click the About tab
Click Configuration
Scroll down to the section called Bot User and click Edit
Enter the name of your company plus the work “Support” and hit Save Changes
To enable visibility for slack bots or apps, you'll need to configure this in your Slack integration settings under Apps Directory.
