# Slack Setup

## Sign in to Pylon

1. Go to [Pylon](https://app.usepylon.com/) ([https://app.usepylon.com](https://app.usepylon.com/)) and click `Continue with Slack`

   <figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FxQ1BvK9RX5h2iTj7or0O%2Fslack-setup-1.png?alt=media&#x26;token=dbe506ba-d799-480c-b43a-e36e5f5c58f1" alt=""><figcaption></figcaption></figure>
2. Select the Slack Workspace that you want to add Pylon to<br>

   <figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F4h2OyxMrZDUX5cz9Dzjf%2Fslack-setup-2.png?alt=media&#x26;token=ec55c19e-78ef-4e2f-85ad-1514aa4a5b03" alt=""><figcaption></figcaption></figure>
3. Click `Allow`

   <figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FvtoKxdIsQSXXjoTUqAZT%2Fslack-setup-3.png?alt=media&#x26;token=24632419-20b6-46e5-89b2-b583d6fa17a2" alt=""><figcaption></figcaption></figure>

## Add Pylon to your Slack Workspace

{% hint style="info" %}
You’ll need a Slack Admin to install the Pylon app into your Slack Workspace.
{% endhint %}

1. After signing in, click the `Connect to Slack` Button<br>

   <figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FF6LhQSweaA7J0awAVOCs%2Fslack-setup-4.png?alt=media&#x26;token=df6cba03-22ab-4e26-b98b-db9d579aa9a2" alt=""><figcaption></figcaption></figure>
2. Select the Slack Workspace that you want to add Pylon to<br>

   <figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F4h2OyxMrZDUX5cz9Dzjf%2Fslack-setup-2.png?alt=media&#x26;token=ec55c19e-78ef-4e2f-85ad-1514aa4a5b03" alt=""><figcaption></figcaption></figure>
3. Click `Allow`<br>

   <figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FMJu2X1n2WyRDf5POb4O1%2Fslack-setup-5.png?alt=media&#x26;token=1f60a18a-ce56-4e10-a6e0-917957f6c820" alt=""><figcaption></figcaption></figure>

## Additional Setup

## Set Bot Name

When Pylon is enabled in a customer channel, the customer will see that `@Pylon was added to the channel`. You can rename the bot so that instead it shows `@[YourCompany Support] was added to the channel` instead.

1. In Slack, click `Add Apps` in the sidebar<br>

   <figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F2dXkvl860eMZIGgjr4ih%2Frename-1.png?alt=media&#x26;token=295c3fdc-7dc0-4881-8c9f-20dcc28c1c33" alt=""><figcaption></figcaption></figure>
2. Find and click `Pylon`

   <figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FyalQEWvXboPfjoKd84RP%2Frename-2.png?alt=media&#x26;token=5f30c7dd-a8d8-4fa8-a2f5-51639bdb5543" alt=""><figcaption></figcaption></figure>
3. Click the `About` tab<br>

   <figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FnMDyQZvkkqYLv8AsRJpL%2Frename-3.png?alt=media&#x26;token=7c0f2995-daab-42f0-a0ba-c8e9dbad26fc" alt=""><figcaption></figcaption></figure>
4. Click `Configuration`

   <figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FuBhNESqBcszLHWl31qQo%2Frename-4.png?alt=media&#x26;token=2bdfc87f-bff7-4125-8e70-fa973d48a252" alt=""><figcaption></figcaption></figure>
5. Scroll down to the section called `Bot User` and click `Edit`

   <figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FlyuC43xWhN2Ht7htONDd%2Frename-5.png?alt=media&#x26;token=224bee30-89fc-47b6-b157-46e344345741" alt=""><figcaption></figcaption></figure>
6. Enter the name of your company plus the work “Support” and hit `Save Changes`

   <figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FxOcgapt5Hrr8b2iS10rr%2Frename-6.png?alt=media&#x26;token=40ffdbf1-6b62-4b27-a188-d5df4f88c4db" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
To enable visibility for slack bots or apps, you'll need to configure this in your Slack integration settings under Apps Directory.
{% endhint %}
