Slack Setup
Sign in to Pylon
Go to Pylon (https://app.usepylon.com) and click
Continue with Slack
Select the Slack Workspace that you want to add Pylon to
Click
Allow
Add Pylon to your Slack Workspace
You’ll need a Slack Admin to install the Pylon into your Slack Workspace.
After signing in, click the
Connect to Slack
ButtonSelect the Slack Workspace that you want to add Pylon to
Click
Allow
Additional Setup
Set Bot Name
When Pylon is enabled in a customer channel, the customer will see that @Pylon was added to the channel
. You can rename the bot so that instead it shows @[YourCompany Support] was added to the channel
instead.
In Slack, click
Add Apps
in the sidebarFind and click
Pylon
Click the
About
tabClick
Configuration
Scroll down to the section called
Bot User
and clickEdit
Enter the name of your company plus the work “Support” and hit
Save Changes
Last updated