# Slack Setup

## Sign in to Pylon

1. Go to [Pylon](https://app.usepylon.com/) ([https://app.usepylon.com](https://app.usepylon.com/)) and click `Continue with Slack`

   <figure><img src="/files/erMtHLYho4dYOLVHcDOc" alt=""><figcaption></figcaption></figure>
2. Select the Slack Workspace that you want to add Pylon to<br>

   <figure><img src="/files/Ct5WVdUeiWuLv7kDW9q0" alt=""><figcaption></figcaption></figure>
3. Click `Allow`

   <figure><img src="/files/xdqPylN9fDxBJlP0qr79" alt=""><figcaption></figcaption></figure>

## Add Pylon to your Slack Workspace

{% hint style="info" %}
You’ll need a Slack Admin to install the Pylon app into your Slack Workspace.
{% endhint %}

1. After signing in, click the `Connect to Slack` Button<br>

   <figure><img src="/files/IKzD9IpzwuvPYyMJeQsi" alt=""><figcaption></figcaption></figure>
2. Select the Slack Workspace that you want to add Pylon to<br>

   <figure><img src="/files/Ct5WVdUeiWuLv7kDW9q0" alt=""><figcaption></figcaption></figure>
3. Click `Allow`<br>

   <figure><img src="/files/1AGn0vrqGrpxQCiEoUtL" alt=""><figcaption></figcaption></figure>

## Additional Setup

## Set Bot Name

When Pylon is enabled in a customer channel, the customer will see that `@Pylon was added to the channel`. You can rename the bot so that instead it shows `@[YourCompany Support] was added to the channel` instead.

1. In Slack, click `Add Apps` in the sidebar<br>

   <figure><img src="/files/3GYssnSx4yMEj7OMOpT7" alt=""><figcaption></figcaption></figure>
2. Find and click `Pylon`

   <figure><img src="/files/d9UEfBRtNKRQ1CBnlL1h" alt=""><figcaption></figcaption></figure>
3. Click the `About` tab<br>

   <figure><img src="/files/s90MfpmKKCLzTLRZ8OBh" alt=""><figcaption></figcaption></figure>
4. Click `Configuration`

   <figure><img src="/files/AmHnVMoF3BecdNuYu3As" alt=""><figcaption></figcaption></figure>
5. Scroll down to the section called `Bot User` and click `Edit`

   <figure><img src="/files/9S3EpAqyJmU7F0RqOzMw" alt=""><figcaption></figcaption></figure>
6. Enter the name of your company plus the work “Support” and hit `Save Changes`

   <figure><img src="/files/HrDVBM5xuv1p4okkOyVh" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
To enable visibility for slack bots or apps, you'll need to configure this in your Slack integration settings under Apps Directory.
{% endhint %}


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