Slack Setup

Sign in to Pylon

1. Go to Pylon (https://app.usepylon.com) and click Continue with Slack

   
2. Select the Slack Workspace that you want to add Pylon to

   
3. Click Allow

   

Add Pylon to your Slack Workspace

1. After signing in, click the Connect to Slack Button

   
2. Select the Slack Workspace that you want to add Pylon to

   
3. Click Allow

   

Additional Setup

Set Bot Name

When Pylon is enabled in a customer channel, the customer will see that @Pylon was added to the channel. You can rename the bot so that instead it shows @[YourCompany Support] was added to the channel instead.

1. In Slack, click Add Apps in the sidebar

   
2. Find and click Pylon

   
3. Click the About tab

   
4. Click Configuration

   
5. Scroll down to the section called Bot User and click Edit

   
6. Enter the name of your company plus the work “Support” and hit Save Changes