Slack Setup
Last updated
Last updated
Go to Pylon (https://app.usepylon.com) and click Continue with Slack
Select the Slack Workspace that you want to add Pylon to
Click Allow
You’ll need a Slack Admin to install the Pylon into your Slack Workspace.
After signing in, click the Connect to Slack Button
Select the Slack Workspace that you want to add Pylon to
Click Allow
When Pylon is enabled in a customer channel, the customer will see that @Pylon was added to the channel. You can rename the bot so that instead it shows @[YourCompany Support] was added to the channel instead.
In Slack, click Add Apps in the sidebar
Find and click Pylon
Click the About tab
Click Configuration
Scroll down to the section called Bot User and click Edit
Enter the name of your company plus the work “Support” and hit Save Changes
