User Guide
Common tips and tracks on how to setup and use Pylon!
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Common tips and tracks on how to setup and use Pylon!
Last updated
Was this helpful?
Pylon is a pretty powerful platform with lots of customization to make your day-to-day productive and fun. Here are some of the things you'll want to get setup or learn about to help you get the most value out of Pylon.
All keyboard shortcuts can be found in-app by choosing "Keyboard Shortcuts" from your profile menu at the bottom left corner of the screen.
To quickly navigate around Pylon, view recently visited pages, or search for specific customer issues, knowledge base articles, accounts, etc use by hitting Cmd-K
or Ctrl-K
from anywhere in Pylon.
Issue keyboard shortcuts are available when you are viewing an issue.
j
and k
Navigate between issues
s
Change the status of an issue
z
Snooze an issue
a
Assign an issue
f
Toggle fullscreen mode
m
Esc
Exit out of an issue
Cmd-j
AI Copilot
Cmd-Enter
or Ctrl-Enter
Send a message
Cmd-Shift-Enter
or Ctrl-Shift-Enter
Send a message and close the issue
Cmd-Option-Enter
or Ctrl-Option-Enter
Send a message, close the issue, and move to the next issue
In-app notifications will show up under your notifications tray, accessible via. the Bell icon on the top left.
Run a
Toggle dark mode from your page in Settings or by typing Cmd-k
and then Dark Mode
.
Under the page, customize which notifications you'd like to receive and where you'd like to receive them. You can also access them from both the profile and settings menus in the bottom left corner of your screen.
If you'll be sending emails from Pylon, consider setting up an email signature on your page. The signature will get automatically appended in the editor when you're replying to emails.