# Opsgenie

## Setup

Click into the App Directory from your Pylon dashboard and then click on the Opsgenie integration to view setup instructions.

## Usage

Installing the Opsgenie app will give you a new action "Alert on Issue" that is useable as part of your own custom workflows.

A common workflow is to create a [Trigger](https://docs.usepylon.com/pylon-docs/platform/triggers) that will send an Opsgenie alert when an issue in Pylon is marked as Urgent priority. A template is available as a starting point for your workflow.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FNOFCOiYz1hjmn8pLbiQH%2FCleanShot%202024-09-29%20at%2012.37.35.png?alt=media&#x26;token=7b9d4de1-2d22-4fac-9c97-1acd4b35e0be" alt=""><figcaption><p>Trigger template</p></figcaption></figure>

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FL3pYw0Z1ExfrtJf7okmf%2FCleanShot%202024-09-29%20at%2012.39.21.png?alt=media&#x26;token=37b2fbb2-c7a8-421f-99dd-bb9495e30b90" alt=""><figcaption><p>Opsgenie action</p></figcaption></figure>

{% hint style="info" %}
The Opsgenie integration will create an incident with the relevant context on the specified service.
{% endhint %}