# PagerDuty

## Setup

Click into the App Directory from your Pylon dashboard and then click on the PagerDuty integration to view setup instructions. Please make sure your PagerDuty token has write access in order to create a Pagerduty Alert from Pylon Triggers.

## Usage

Installing the PagerDuty app will give you a new action "Alert on Issue" that is useable to create your own custom workflows.

A common workflow is to create a [Trigger](/pylon-docs/platform/triggers.md) that will create an incident for a given PagerDuty service when an issue in Pylon is marked as Urgent priority. A template is available as a starting point for your workflow.

<figure><img src="/files/rS6Vgz79bsZl99NaBk7m" alt="Trigger recipe"><figcaption><p>Trigger recipe</p></figcaption></figure>

<figure><img src="/files/A8Vtn0ld11rMwXjESfCi" alt=""><figcaption><p>Alert on issue action</p></figcaption></figure>

{% hint style="info" %}
The PagerDuty integration will create an incident with the relevant context on the specified service.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/integrations/alerting/pagerduty.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.