> For the complete documentation index, see [llms.txt](https://docs.usepylon.com/pylon-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usepylon.com/pylon-docs/integrations/call-recording.md).

# Call Recording

Ingest call recordings into Pylon

Send call recording data into Pylon to allow your customer support and success teams to get complete context on what is going on with a customer:

* See call recordings as activities on issue and account pages
* Call recordings where you are the organizer or a participant will be visible in your instance
* Call recordings are now available as data context for features like
  * [Ask AI](/pylon-docs/platform/ask-ai.md)
  * [Copilot](https://docs.usepylon.com/pylon-docs/knowledge-base/articles-and-collections/copilot)
  * [Notebooks](https://docs.usepylon.com/pylon-docs/account-intelligence/notebooks)

{% content-ref url="/pages/VVSbzKxD5nhZ3xkvh7eC" %}
[Gong](/pylon-docs/integrations/call-recording/gong.md)
{% endcontent-ref %}

{% content-ref url="/pages/PgmF8cKQzDvXRBIjopSO" %}
[Fathom](/pylon-docs/integrations/call-recording/fathom.md)
{% endcontent-ref %}

{% content-ref url="/pages/I4fX3H8dzB0LxRMXOlLO" %}
[Grain](/pylon-docs/integrations/call-recording/grain.md)
{% endcontent-ref %}

{% content-ref url="/pages/LajS4jFZr5yULZPwdQ65" %}
[Granola](/pylon-docs/integrations/call-recording/granola.md)
{% endcontent-ref %}

{% content-ref url="/pages/2jJsE4Qv4uwTm5tSkOyV" %}
[Fireflies](/pylon-docs/integrations/call-recording/fireflies.md)
{% endcontent-ref %}

{% content-ref url="/pages/iUKTU9uXGM2gbg3IehSV" %}
[Circleback](/pylon-docs/integrations/call-recording/circleback.md)
{% endcontent-ref %}

{% content-ref url="/pages/vF0YaWEHJBOcWL6FLkBd" %}
[Attention](/pylon-docs/integrations/call-recording/attention.md)
{% endcontent-ref %}

{% content-ref url="/pages/ZinlBSFSGy3kwHnEKYo3" %}
[Google Meet](/pylon-docs/integrations/call-recording/google-meet.md)
{% endcontent-ref %}

#### Custom Call Recorder

If you’re using a call recorder that Pylon doesn’t yet support, please reach out to our team so we can share guidance on setup.

Upload your own recordings with [POST /call-recordings](/pylon-docs/developer/api/api-reference/call-recordings.md). Enable the **Custom Call Recorder** integration first, then set `app_type` to `custom_call_recorder` in your request.

Provide `start_time`, `end_time`, and at least one entry in `call_recording_messages`. Every `speaker_email` must be included in `participant_emails` or match `primary_user_email`. If you provide `account_id`, the recording is linked to that account; otherwise, Pylon matches an account from the participant emails. Reusing a `recording_id` returns the existing recording without changing it. See the API reference for the complete request fields and examples.


---

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