Call Recording

Ingest call recordings into Pylon

Send call recording data into Pylon to allow your customer support and success teams to get complete context on what is going on with a customer:

• See call recordings as activities on issue and account pages

• Call recordings where you are the organizer or a participant will be visable in your instance

• Call recordings are now available as data context for features like

  • Ask AI

  • Copilot

  • Notebooks

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Custom Call Recorder

If you’re using a call recorder that Pylon doesn’t yet support, please reach out to our team so we can share guidance on setup.

You can upload your own recordings via the Custom Call Recorder API. All native Pylon functionality will continue to work as expected with calls ingested this way.