Circleback

Connect Pylon to Circleback to ingest call recordings.

Setup

Click into the App Directory from your Pylon dashboard and then click on the Circleback integration to view setup instructions. Make sure you are a Circleback administrator before clicking Connect. For more setup instructions, see here.

Usage

Circleback will automatically send new calls into Pylon via webhook. Note that Circleback does not currently provide an API for backfilling past calls, only new calls will be ingested.

Circleback calls will be used as data context for Pylon features like Ask AI, Account Copilot, and Account Widgets, and will be visible on the activity timeline for accounts and related issues.