# Circleback

## Setup

Click into the App Directory from your Pylon dashboard and then click on the Circleback integration to view setup instructions. Make sure you are a Circleback administrator before clicking Connect. For more setup instructions, see [here](https://kb.help.usepylon.com/articles/7932642945-how-do-i-integrate-circleback-with-pylon).

## Usage

Circleback will automatically send new calls into Pylon via webhook. Note that Circleback does not currently provide an API for backfilling past calls, only new calls will be ingested.

Circleback calls will be used as data context for Pylon features like Ask AI, Account Copilot, and Account Widgets, and will be visible on the activity timeline for accounts and related issues.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/integrations/call-recording/circleback.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
