Granola

Connect Pylon to Granola to ingest call recordings.

Setup

Click into the App Directory from your Pylon dashboard and then click on the Granola integration to view setup instructions. Granola will need to be connected to Pylon through Zapier, so you must also have a Zapier account. See the Granola setup guide.

Usage

A Granola transcript shared through a Zapier trigger will be ingested automatically and associated with the right account.

That transcript will be used as data context for Pylon features like Ask AI, Account Copilot, and Account Blocks, and will be visible on the activity timeline for accounts and related issues.