# Discord

## Setup

Click into the App Directory from your Pylon dashboard and then click on the Discord integration to view setup instructions.

## Usage

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F6RbBryHy31Js1aqiOJZA%2FCleanShot%202025-03-12%20at%2016.47.53.gif?alt=media&#x26;token=2ac36c88-2bc1-4395-b82b-3f5c8d40a1d6" alt=""><figcaption></figcaption></figure>

1. Link the channel in Pylon by hitting the Add Account button on the Accounts Page

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FUkBWQykL4WjLimkWdLly%2FCleanShot%202025-03-12%20at%2016.52.00%402x.png?alt=media&#x26;token=4acc0099-2e37-4912-b8c6-8ebbae7a3838" alt="" width="563"><figcaption></figcaption></figure>

2. Select the channel(s) from the list and hit save.
3. Done!

New posts in f[orum channels](https://support.discord.com/hc/en-us/articles/6208479917079-Forum-Channels-FAQ) will automatically create issues in pylon with **complete bidirectional syncing, including messages, files, and reactions**. All Pylon features can then be used to manage these issues.&#x20;

In [regular channels](https://discord.com/community/basic-channel-setup), either the channel can be set to turn every message into a ticket or users can use the ticket emoji :ticket: in order to open a ticket explicitly

Discord issues can be identified by setting the Issue Source filter or visually by the Discord logo on issues.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FuUxFu3TjArLNasjYsA1j%2FCleanShot%202025-03-12%20at%2017.02.25%402x.png?alt=media&#x26;token=197a4e20-b722-42b3-9557-3140b0c9fdce" alt="" width="464"><figcaption></figcaption></figure>