# Discord

## Setup

Click into the App Directory from your Pylon dashboard and then click on the Discord integration to view setup instructions.

## Usage

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F6RbBryHy31Js1aqiOJZA%2FCleanShot%202025-03-12%20at%2016.47.53.gif?alt=media&#x26;token=2ac36c88-2bc1-4395-b82b-3f5c8d40a1d6" alt=""><figcaption></figcaption></figure>

1. Link the channel in Pylon by hitting the Add Account button on the Accounts Page

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FUkBWQykL4WjLimkWdLly%2FCleanShot%202025-03-12%20at%2016.52.00%402x.png?alt=media&#x26;token=4acc0099-2e37-4912-b8c6-8ebbae7a3838" alt="" width="563"><figcaption></figcaption></figure>

2. Select the channel(s) from the list and hit save.
3. Done!

New posts in f[orum channels](https://support.discord.com/hc/en-us/articles/6208479917079-Forum-Channels-FAQ) will automatically create issues in pylon with **complete bidirectional syncing, including messages, files, and reactions**. All Pylon features can then be used to manage these issues.&#x20;

In [regular channels](https://discord.com/community/basic-channel-setup), either the channel can be set to turn every message into a ticket or users can use the ticket emoji :ticket: in order to open a ticket explicitly

Discord issues can be identified by setting the Issue Source filter or visually by the Discord logo on issues.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FuUxFu3TjArLNasjYsA1j%2FCleanShot%202025-03-12%20at%2017.02.25%402x.png?alt=media&#x26;token=197a4e20-b722-42b3-9557-3140b0c9fdce" alt="" width="464"><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/integrations/chat/discord.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.