# SMS

## Setup

Navigate to Phone & SMS under "Communications" in your settings. 

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F34NKryvS6kKe9sjZpTpc%2FScreenshot%202026-01-05%20at%203.55.02%E2%80%AFPM.png?alt=media&#x26;token=6c3dc8d4-350a-4e49-9d6c-7b4886bf5b1a" alt=""><figcaption></figcaption></figure>

#### Connecting your phone number

You have two options for setting up SMS:

**Option 1: Provision a new number with Pylon**

1. Click "Add Phone Number" in the Phone & SMS settings
2. Select a new phone number from available options and hit continue&#x20;

**Option 2: Port an existing number to Pylon**

1. Click "Add Phone Number" in the Phone & SMS settings
2. Complete Business details, upload billing statement, carrier details and service address sections
3. Authorize port

## How it works

Conversations from SMS will automatically create issues in Pylon. All Pylon features can then be used to manage these issues. SMS issues can be identified by setting the Issue Source filter or visually by the SMS logo on issues.

**10DLC Compliance:** To send SMS messages in the U.S., you'll need to complete 10DLC registration through the "Carrier registration" tab in Pylon, which verifies your business identity and messaging use case with carriers. The registration process takes 5-7 business days and is handled automatically through our partners. See detailed instructions [here](https://app.usepylon.com/docs/14c7c0d2-60a2-4541-b400-8bba89f443ed/articles/9ed902a7-9a91-4781-9c92-d54fce36a01d).&#x20;


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/integrations/chat/sms.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.