Telegram

View, respond to, and track customer requests coming from Telegram.

Setup

Click into the App Directory from your Pylon dashboard and then click on the Telegram integration to view setup instructions. For more setup instructions, see here.

One org-level connection must be made, and each user must then connect their personal Telegram account.

Usage

1. Connect your personal Telegram account on the Telegram Integrations page.

2. Link Telegram chats to existing accounts via the Add Account button on the Accounts page, or create new accounts from Telegram chats.

New messages in linked Telegram chats will automatically create issues in Pylon with complete bidirectional syncing, including messages, files, and reactions. All Pylon features can then be used to manage these issues.

Telegram issues can be identified by setting the Issue Source filter or visually by the Telegram logo on issues.