Whatsapp

View, respond to, and track customer requests coming from WhatsApp.

Setup

Click into the App Directory from your Pylon dashboard and then click on the WhatsApp integration to view setup instructions.

Usage

Option 1: Using Pylon's WhatsApp business account

1. Click "Add a chat" in the "Group chats" section

2. Enter the invite link for your WhatsApp group chat

For detailed setup instructions, see here.

Option 2: Using your WhatsApp business account

1. Click "Add a number" in the "Connected numbers" section

2. Follow the prompts to connect your Meta account and WhatsApp number

For detailed setup instructions, see here.

Conversations from both 1:1 chats and group chats in WhatsApp will automatically create issues in Pylon with complete bidirectional syncing, including messages, files, and reactions. All Pylon features can then be used to manage these issues.

WhatsApp issues can be identified by setting the Issue Source filter or visually by the WhatsApp logo on issues.