# Rootly

## Setup

Click into the App Directory from your Pylon dashboard and then click on the Rootly integration to view setup instructions. For more setup instructions see [here](https://kb.help.usepylon.com/articles/7214040778-how-do-i-integrate-pylon-with-rootly). 

{% hint style="info" %}
Prerequisites: You must be a Rootly administrator to complete the integration setup.
{% endhint %}

## Usage

Usage Within the issue view, connect customer issues with the appropriate incident using the Rootly module on the sidebar. You can search for existing Rootly incidents to attach to a Pylon issue. The Pylon issue to incident link is now available across the product:

* Create a view of tickets filtered down by a specific incident
* Run reporting & analytics on how many tickets are associated with incidents
* Create differentiated automated workflows for tickets that are tied to an incident

{% hint style="info" %}
You can also automatically create Rootly incidents from Pylon issues using triggers. Set up a trigger action to create a new incident when specific conditions are met (e.g., when an issue is escalated or reaches a certain status).
{% endhint %}

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F65tAqM8HQkzmr9HzTreF%2FCleanShot%202026-02-25%20at%2022.42.15%402x.png?alt=media&#x26;token=ec7cf2ab-b458-4422-a825-6cab1cf233b5" alt=""><figcaption></figcaption></figure>


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