# Rootly

## Setup

Click into the App Directory from your Pylon dashboard and then click on the Rootly integration to view setup instructions. For more setup instructions see [here](https://kb.help.usepylon.com/articles/7214040778-how-do-i-integrate-pylon-with-rootly). 

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Prerequisites: You must be a Rootly administrator to complete the integration setup.
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## Usage

Usage Within the issue view, connect customer issues with the appropriate incident using the Rootly module on the sidebar. You can search for existing Rootly incidents to attach to a Pylon issue. The Pylon issue to incident link is now available across the product:

* Create a view of tickets filtered down by a specific incident
* Run reporting & analytics on how many tickets are associated with incidents
* Create differentiated automated workflows for tickets that are tied to an incident

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You can also automatically create Rootly incidents from Pylon issues using triggers. Set up a trigger action to create a new incident when specific conditions are met (e.g., when an issue is escalated or reaches a certain status).
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