Shortcut

Link customer issues in Pylon to stories in Shortcut

Setup

Click into the App Directory from your Pylon dashboard and then click on the Shortcut integration to view setup instructions.

From there:

• Log into Shortcut and generate an API token by going to Settings > API Tokens. Give the token a name and click Generate Token.

  • If you're having trouble generating API Tokens, follow this link.

• Copy the API token into the Shortcut configuration modal in Pylon.

• Copy the Webhook URL and Secret Key from Pylon.

• In Shortcut, go to Integrations > Webhooks > Add New Webhook and paste the copied values from Pylon into the Shortcut Webhook.

  • If you're having trouble with Outgoing Webhooks, follow this link.

Usage

Additional App Configuration

From the App Directory > Shortcut page, you can choose an Issue Status. This status will automatically be applied whenever an open Shortcut story is linked.

Connecting Pylon Issues to Shortcut

In the Pylon Issue sidebar, you can search for Shortcut stories to attach. You can:

• Search for and link to an existing story.

• Create a new story.

When creating a new story, you can also choose from existing Story Templates in your Shortcut workspace to apply.