Article Review

Request reviews on articles before publishing to ensure content quality and accuracy.

Requesting a Review

When an article is ready for feedback, you can request a review from reviewers for the knowledge base. Reviewers can be added in Review & Publish in the Settings area of the KB. They will receive a notification when their review was requested and can approve the article or request changes.

You can also add approved reviewers here and enforce review for your knowledge base.

Review Actions

Reviewers can take one of three actions:

• Approve — marks the article as approved and ready to publish

• Request Changes — sends the article back to the author for revisions

• Comment — leave inline comments on specific parts of the article for more detailed feedback

Highlight Mode

When a reviewer opens an article that needs review, they'll automatically enter highlight mode — a read-only view that shows exactly what changed:

• Additions are highlighted in green

• Deletions are shown in red with strikethrough

This makes it easy to scan what's new or modified without accidentally editing the article.

Reviewers can toggle between highlight mode and edit mode at any time using the button in the review banner. Highlight mode is read-only with diff highlighting, while edit mode gives full editing access to make changes directly.

Comparing Versions

Use the View changes from dropdown in the editor header to choose which version to compare against. Options include the last published version, previously approved versions, and older drafts — each labeled with the date, author, and status.