Copilot

Use AI Assistant features to help streamline your knowledge curation.

Article Generation

To make it easy to go from an issue resolution to a knowledge base article, Pylon allows you to generate an article directly from an issue.

Pylon's AI will read through the conversation and draft a knowledge base article documenting the solution. You can then make modifications to this article and immediately publish it!

If you have created article templates, you can specify a template for the AI to follow when it's generating!

Similar Article Detection

When creating a new article in the knowledge base, Pylon will detect if there are any similar articles already present and warn you. This helps prevent the creation of duplicate content.

Pylon can detect similar content even if the duplicate knowledge is outside of Pylon 🤯

Copilot

Highlight any text and press "Ask AI" to get help iterating on articles. This could include rewording sections, changing paragraph structure, revising tone, or anything else you can think of!