Synced Blocks

Synced blocks let you reuse the same content across multiple knowledge base articles.

Synced blocks let you reuse the same content across multiple knowledge base articles. Edit the block once, and every article that embeds it updates automatically.

This is useful for content that appears in many articles, like disclaimers, prerequisites, or common troubleshooting steps.

Embedding a Synced Block

1. In the article editor, type the forward slash key (/).

2. Select Synced block from the menu.

3. Search for the block by title and press Enter to embed it.

Only published synced blocks appear in the picker.

Editing a Synced Block

Hover over the embedded block and click Edit in the toolbar. The block opens in its own editor, and saved changes apply to every article that embeds it.

Unsyncing a Block

Hover over the block and click Unsync to convert it into static content in that article only. Other articles stay synced.

Deleting a Synced Block

When you delete a synced block, you can either:

• Desync: inline the block's current content into every article that uses it, so the content stays put but is no longer synced.

• Remove: drop the content from all articles that embed it.

Translations

Synced blocks have their own translations. When an article is viewed in a translated language, the matching translation of the embedded block is shown, falling back to the default language if none exists.

Use synced blocks for content over multiple articles you expect to change over time. For one-off copy, a regular paragraph is simpler to manage.