Knowledge Gaps

Discover gaps in your documentation

Issues

Pylon helps enable you to run an effective "Knowledge-centered Support" or KCS process. When solving any issue, you can quickly mark it as needing an article from the Issue Sidebar.

Marked issues show up in a queue on the Knowledge Gaps page, allowing you to use Article Generation to quickly create missing articles .

Potential Topics

Pylon will autogenerate topics for common questions you receive that are not covered by your connected documentation. To help you target your efforts in the highest impact areas, AI will highlight the most common missing topics.

Knowledge gaps are identified not only by looking at your Pylon Knowledge base, but also any other connected documentation sources.

• Merge, delete, or edit topics to help improve the AI

• Used the shared context of all issues on a topic to create new articles with Article Generation.

• Click into a topic to browse all issues associated with it