Overview

A dedicated place to host your support content, including question-and-answer style articles, internal runbooks, and more -- all supercharged with AI and tightly integrated with the Pylon platform.

Multiple knowledge bases

On the Enterprise plan, you can run several separate knowledge bases, for example one per product or audience. Each has its own articles, collections, styling, domain, and settings.

• Switch between knowledge bases by clicking the current knowledge base's name at the top of the knowledge base sidebar.

• Choose New knowledge base in that menu to create one.

• To delete a knowledge base and all of its articles and collections, go to its General settings and use Delete knowledge base.

Default visibility

In General settings, Visibility sets the default visibility for the whole knowledge base: Public, Customer, or Internal. It's a ceiling. Articles and collections can be more restrictive than the default, but not more permissive. Items capped by the default show an Inherited badge.

For example, set the default to Customer to make the entire knowledge base require login, regardless of individual article settings.

Export

To download your knowledge base, go to General settings and click Export under Export knowledge base. You get a zip file with one HTML file per article, organized into folders by collection, plus an articles-metadata.csv with each article's ID, title, URL, collection, status, last published date, tags, and HTML content. Published articles export their published version; unpublished drafts are included with the status draft.

To export specific articles as PDFs instead, select up to 100 articles in the article list and choose Export to PDF.

Learn more

Articles & CollectionsEditorCopilotTemplatesCollaborationTranslationsStyling & CustomizationCustom AuthenticationSearchAnalyticsRedirectsSEO & AI Crawlers