> For the complete documentation index, see [llms.txt](https://docs.usepylon.com/pylon-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usepylon.com/pylon-docs/knowledge-base/overview.md).

# Overview

A dedicated place to host your support content, including question-and-answer style articles, internal runbooks, and more -- all supercharged with AI and tightly integrated with the Pylon platform.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/knowledge-base.png" alt=""><figcaption></figcaption></figure>

## Multiple knowledge bases

On the Enterprise plan, you can run several separate knowledge bases, for example one per product or audience. Each has its own articles, collections, styling, domain, and settings.

* Switch between knowledge bases by clicking the current knowledge base's name at the top of the knowledge base sidebar.
* Choose **New knowledge base** in that menu to create one.
* To delete a knowledge base and all of its articles and collections, go to its **General** settings and use **Delete knowledge base**.

## Default visibility

In **General** settings, **Visibility** sets the default visibility for the whole knowledge base: **Public**, **Customer**, or **Internal**. It's a ceiling. Articles and collections can be more restrictive than the default, but not more permissive. Items capped by the default show an **Inherited** badge.

For example, set the default to **Customer** to make the entire knowledge base require login, regardless of individual article settings.

## Export

To download your knowledge base, go to **General** settings and click **Export** under **Export knowledge base**. You get a zip file with one HTML file per article, organized into folders by collection, plus an `articles-metadata.csv` with each article's ID, title, URL, collection, status, last published date, tags, and HTML content. Published articles export their published version; unpublished drafts are included with the status `draft`.

To export specific articles as PDFs instead, select up to 100 articles in the article list and choose **Export to PDF**.

## Learn more

{% content-ref url="/pages/4pMQmurZsocd3yv63MIO" %}
[Articles & Collections](/pylon-docs/knowledge-base/articles-and-collections.md)
{% endcontent-ref %}

{% content-ref url="/pages/UFK6xzxyTXHUJIX4w6xE" %}
[Editor](/pylon-docs/knowledge-base/articles-and-collections/editor.md)
{% endcontent-ref %}

{% content-ref url="/pages/gL2zAmnMiJ60mPquRt76" %}
[Copilot](/pylon-docs/knowledge-base/articles-and-collections/copilot.md)
{% endcontent-ref %}

{% content-ref url="/pages/E6r4dtg3xkuMlYPX3qyH" %}
[Templates](/pylon-docs/knowledge-base/articles-and-collections/templates.md)
{% endcontent-ref %}

{% content-ref url="/pages/zKkmT2aBRvV0grgnon0E" %}
[Collaboration](/pylon-docs/knowledge-base/articles-and-collections/collaboration.md)
{% endcontent-ref %}

{% content-ref url="/pages/JknRDna8WM5QJ7OXYtuq" %}
[Translations](/pylon-docs/knowledge-base/translations.md)
{% endcontent-ref %}

{% content-ref url="/pages/orMzbfEQOZ5j8hzCSALq" %}
[Styling & Customization](/pylon-docs/knowledge-base/styling-and-customization.md)
{% endcontent-ref %}

{% content-ref url="/pages/0YGtBLwVBOPXEqXLoOzL" %}
[Custom Authentication](/pylon-docs/knowledge-base/custom-authentication.md)
{% endcontent-ref %}

{% content-ref url="/pages/ZDSyDYQyqA5L7MR7zIax" %}
[Search](/pylon-docs/knowledge-base/search.md)
{% endcontent-ref %}

{% content-ref url="/pages/DH5iixflS3NyGdiywTvW" %}
[Analytics](/pylon-docs/knowledge-base/analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/Y9Xwc4GDtnwhpUt23P0k" %}
[Redirects](/pylon-docs/knowledge-base/redirects.md)
{% endcontent-ref %}

{% content-ref url="/pages/aH8ZpdELPLMqRx2LezYP" %}
[SEO & AI Crawlers](/pylon-docs/knowledge-base/seo-and-ai-crawlers.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.usepylon.com/pylon-docs/knowledge-base/overview.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.