# Search

Customers can search for answers to their questions directly in the knowledge base. Public, unauthenticated users' searches will run against all articles marked as **public**. Logged in users searches will run against all articles marked as **public** and articles marked as **customer**, if the logged in user fits within the specified filters for that article.

Internal users can visit the knowledge base and [articles marked](https://docs.usepylon.com/pylon-docs/articles-and-collections#visibility) as **internal** and unlisted articles will also be visible and accessible via search. 

{% hint style="info" %}
Within your Knowledge Base analytics, you can see a list of all previous search queries and how many results they brought up.\
\
Use this to inform you on what documentation to write!
{% endhint %}

## **Federated Search**

For customers using [AI agents](https://docs.usepylon.com/pylon-docs/ai-agents/overview), your knowledge base search will be **federated** across your public training data. This means users' searches will pull up native search results across connected sources.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FaZYKOkF2WYpKZaR0zXuj%2FCleanShot%202024-11-09%20at%2016.54.27.png?alt=media&#x26;token=816f7b06-528a-45c9-a70f-1ff14f4a0635" alt=""><figcaption><p>A search query with results from the knowledge base, documentation site, and marketing page.</p></figcaption></figure>

Your team can search for knowledge base articles using [Command Search](https://docs.usepylon.com/pylon-docs/platform/command-search) or from the issue detail view directly by clicking on the knowledge base icon in the sidebar of an issue.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FCOOF9Zg64Bzaor6ApQbS%2FScreenshot%202025-03-26%20at%208.43.34%E2%80%AFPM.png?alt=media&#x26;token=b53c3e06-4687-4a19-80c4-f764216f7b4b" alt=""><figcaption></figcaption></figure>

## AI Search

When your customer asks a question in the KB search, Pylon's AI will attempt to answer their question directly as the first search results, and cite its sources.

Note: this is currently only supported when directly searching on the Knowledge Base. AI summaries are not yet supported when searching through the Knowledge Base chat widget module.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FNyWvLiLBDKvrQoZVqHbT%2FCleanShot%202025-06-06%20at%2021.14.50.gif?alt=media&#x26;token=634d52c1-1579-4705-9f05-33dd4ecd4fbf" alt=""><figcaption></figcaption></figure>