Search

Allow your team and users to search for knowledge

Customers can search for answers to their questions directly in the knowledge base. Public, unauthenticated users' searches will run against all articles marked as public. Logged in users searches will run against all articles marked as public and articles marked as customer, if the logged in user fits within the specified filters for that article.

Internal users can visit the knowledge base and articles marked as internal and unlisted articles will also be visible and accessible via search.

Within your Knowledge Base analytics, you can see a list of all previous search queries and how many results they brought up. Use this to inform you on what documentation to write!

Federated Search

For customers using AI agents, your knowledge base search will be federated across your public training data. This means users' searches will pull up native search results across connected sources.

A search query with results from the knowledge base, documentation site, and marketing page.

Your team can search for knowledge base articles using Command Search or from the issue detail view directly by clicking on the knowledge base icon in the sidebar of an issue.

AI Search

When your customer asks a question in the KB search, Pylon's AI will attempt to answer their question directly as the first search results, and cite its sources.