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  1. Knowledge Base

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Customers can search for answers to their questions directly in the knowledge base. Public, unauthenticated users' searches will run against all articles marked as public. Logged in users searches will run against all articles marked as public and articles marked as customer, if the logged in user fits within the specified filters for that article.

Internal users can visit the knowledge base and as internal and unlisted articles will also be visible and accessible via search.

Within your Knowledge Base analytics, you can see a list of all previous search queries and how many results they brought up. Use this to inform you on what documentation to write!

Federated Search

For customers using , your knowledge base search will be federated across your public training data. This means users' searches will pull up native search results across connected sources.

Your team can search for knowledge base articles using or from the issue detail view directly by clicking on the knowledge base icon in the sidebar of an issue.

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A search query with results from the knowledge base, documentation site, and marketing page.