Pylon AI

Get all your questions about customers answered!

A general purpose AI assistant that can help you and your team answers all the questions you might need!

• Browse-able citations for all it's results

• Search history

• Shareable searches

Common Use Cases

Support Training

Use Pylon AI to answer questions about your product and highlight specific interactions:

• How does x feature work?

• List all interactions where the customer was very dissatisfied

(It's this feature)

Support Trends

Use Pylon AI to summarize themes of issues for the rest of your team:

• Summarize common topics for bugs over the last week

• What are all the bug reports about x feature?

Product Feedback

Use Pylon AI to gather product feedback or inform customer evidence on product specs:

• We launched x feature in beta last week, what has been all the feedback we've gotten about it?

• What are examples of customers asking about x feature?

Account Management

Use Pylon AI before stepping into a customer call:

• Summarize what has been going on with x customer in the last month

• Did x customer ever ask for y feature?

• We just launched feature that does x, which customers might find this feature useful?

  

  (It's this feature)