Ask AI

Get all your questions about customers answered!

Connect Training Data that is outside of Pylon to give Ask AI access to more resources!

Ask AI is a general purpose AI chat that can help you and your team answers all the questions you might have about your existing data.

• Browsable citations help you understand exactly where answers are coming from, so the results are never a black box

• Ask history allows you to access your past queries via search

• Shareable searches let others continue to ask their own follow up questions after you send them your results

• Dynamic values allow you to understand how your query was interpreted by the AI

Use Cases

Teammate Onboarding

Use Ask AI to answer questions about your product:

• How does x feature work?

• Do we support x?

(It's this feature)

Product Feedback

Use Ask AI to gather product feedback or inform customer evidence on product specs:

• We launched x feature in beta last week, what has been all the feedback we've gotten about it?

• What are examples of customers asking about x feature?

Support Trends

Use Ask AI to summarize themes of issues for the rest of your team:

• Summarize common topics for bugs over the last week

• What are all the bug reports about x feature?

• List all interactions where the customer was very dissatisfied

Account Management

Use Ask AI before stepping into a customer call:

• Summarize what has been going on with x customer in the last month

• Did x customer ever ask for y feature?

(It's this feature)

Analytics

Use Ask AI to get quick answers to analytical questions: