Surveys

Create and send out-of-the-box and customized surveys to your customers

You can create and send CSAT, NPS, or Custom surveys!

Create surveys on the Surveys page and preview how the survey looks in Slack, Email, Chat, and a Popup. Customize the wording of questions, coloring, notifications, who the survey is sent to and more.

Surveys come with:

• Customization on survey language, followup, and notifications

• Out-of-the-box analytics and raw results

• Audience and recurrence customization using triggers

• Live previews of what customers will see and ability to send yourself a preview

CSAT

CSAT surveys are on a industry standard "Very Dissatisfied" to "Very Satisfied" 5-point scale.

Use triggers to control the cadence and audience of your CSAT survey.

NPS

NPS surveys are on a industry standard 0-10 scale with ranges for detractors (0-6), passives (7-8), and promoters (9-10). NPS surveys can also have a free response follow up and customization on coloring, language, and notifications.

These surveys can be sent on a cadence and can have additional configurations.

Progressive Rollout

Instead of sending the survey to all audience members at once, enabling progressive rollout will send out the survey to all eligible audience members evenly over the course of the recurring cadence.

Example: A monthly survey with 100 eligible audience members would send to 3-4 randomly selected audience members every day of the month.

Cooldown period

Set up a minimum time before survey responders get sent the survey again.

Example: Once an audience member responds to the survey, they won’t get sent the survey for 3 months, regardless of the rollout method or cadence.

Follow-ups

Remind audience members to fill out the survey if they haven’t responded yet.

Example: 3 days after the survey has been sent, if the audience member hasn’t responded yet, send the survey to them again

Custom

Create and send custom surveys with a custom rating scale and follow up question, across any supported source (Slack, Email, Chat, Popup).

Example of a customized popup survey