Surveys

Create and send out-of-the-box and customized surveys to your customers

You can create and send CSAT, NPS, or Custom surveys!

Create surveys on the Surveys page and preview how the survey looks in Slack, Email, Chat, and a Popup. Customize the wording of questions, coloring, notifications, who the survey is sent to and more.

Surveys come with:

• Customization on survey language, followup, and notifications

• Out-of-the-box analytics and raw results

• Audience and recurrence customization using triggers

• Live previews of what customers will see and ability to send yourself a preview

CSAT

CSAT surveys are on a industry standard "Very Dissatisfied" to "Very Satisfied" 5-point scale.

Use triggers to control the cadence and audience of your CSAT survey.

NPS

NPS surveys are on a industry standard 0-10 scale with ranges for detractors (0-6), passives (7-8), and promoters (9-10). NPS surveys can also have an free response follow up and customization on coloring, language, and notifications.

Use triggers to control the cadence and audience of your NPS survey.

Custom

Create and send custom surveys with a custom rating scale and follow up question, across any supported source (Slack, Email, Chat, Popup).

Example of a customized popup survey