> For the complete documentation index, see [llms.txt](https://docs.usepylon.com/pylon-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usepylon.com/pylon-docs/product-intelligence/closing-the-loop.md).

# Closing the Loop

When a feature ships, Pylon helps you notify the customers who requested it and track which accounts have been contacted.

### Notify requesting customers

1. Move the feature request to **Closed**, or to a custom status in the Closed category.
2. Open the feature request’s ellipsis menu and select **Draft Broadcast**.
3. Choose an audience:
   * **All contacts at requesting accounts**
   * **Requesters only**
4. Pylon creates a draft with AI-generated copy and the selected contacts. Review the message, audience, and delivery method before sending.

Creating the draft does not send anything automatically. Learn more about Broadcasts.

### Track notification status

Closed feature requests are labeled **Not notified** while any requesting account still needs an update. Open the **Accounts** tab to see each account’s status.

Pylon automatically recognizes notifications sent through support conversations, call recordings, personal email, and broadcasts. A **Notified** status links back to the conversation or broadcast where the update was shared. You can also mark an account as notified manually when the update happened elsewhere.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/product-intelligence/closing-the-loop.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.