# Feature Requests

{% hint style="info" %}
Justify feature requests coming from customers to your product team with no manual effort. Show them every instance of customers asking for a feature with AI-synthesized insights.
{% endhint %}

### Overview 

Pylon's AI will watch all your customer interactions for potential feature requests and group them together based on topic.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FdEj4ypVw9xhpJKxcVtfP%2FScreenshot%202025-11-23%20at%209.10.35%E2%80%AFPM.png?alt=media&#x26;token=f8efe698-620d-414e-87d2-60fd8a19dfc5" alt=""><figcaption></figcaption></figure>

Selecting a feature request displays a detailed description along with information about its origin and evidence from each time it was mentioned.&#x20;

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2Fj4dpJ1Bxh0EffquW4tIE%2Fimage.png?alt=media&#x26;token=45afad66-8e5c-44bf-b830-c1fbc53f75c3" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
To re-fetch evidence on a Feature Request, use the ellipsis menu to "View prompt". You can update the custom prompt and Regenerate the request.
{% endhint %}

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FamfyopypIY5bNqohwriF%2Fimage.png?alt=media&#x26;token=05a5bede-7c26-4d7b-ae68-079adc523a12" alt="" width="375"><figcaption></figcaption></figure>

### How it works&#x20;

* Pylon automatically detects and clusters product feedback in issues and call recordings into feature requests.
* Each request displays linked accounts, evidence, and any connected Product Tickets. Click on a piece of evidence to see the original conversation with the customer.&#x20;
* When a Feature Request is complete, notify your customers by creating [broadcasts](https://docs.usepylon.com/pylon-docs/broadcasts "mention") from the Feature Request.
* Create a new feature request and Pylon's AI will automatically gather evidence from it across all your customer interactions.

### Custom Fields&#x20;

Feature requests support custom fields to capture structured data beyond the title and description. Add fields for priority, effort, customer segment, or any attribute relevant to your product planning workflow. Custom fields make it easy to filter, sort, and prioritize feature requests based on criteria your team defines.&#x20;

### Activity Log

The feature request activity log tracks changes made to feature requests over time, including status updates, title and description edits, merges, splits, evidence regeneration, and any actions taken by Pylon AI.&#x20;

You can view the activity log from the feature request detail sidebar by clicking the ellipsis menu and selecting Activity log, or by pressing the `L` keyboard shortcut.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FZmJuFau4nHJWTgzDg1Ik%2Fimage.png?alt=media&#x26;token=daecdaeb-d954-4c4b-b3e4-9932f337f3d1" alt="" width="188"><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/product-intelligence/feature-requests.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.