Analytics
View out-of-the-box analytics about customer issues
Pylon comes with a number of default analytics dashboards with common support metrics. All dashboards are filterable by a wide selection of default attributes (ex. tags, assignee, team, etc) as well as all custom attributes.
Usage
Filters
Add filters at the top of each dashboard to scope data by time or properties of issues, accounts, or contacts.
Graphs
Hover over graphs for additional information
Print dashboards to share out
View graphs in fullscreen mode for easier presentations
Keyboard shortcuts for quick graph and dashboard navigation and inspection
Drilldown into charts to dig into underlying data
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