# Support Workflows

- [Omnichannel Support](/pylon-docs/support-workflows/omnichannel-support.md): Pylon can support you wherever you interact with your customers.
- [Issues](/pylon-docs/support-workflows/issues.md): Track, manage, and act on all your customer requests in a single place
- [Views](/pylon-docs/support-workflows/issues/views.md): Customize how you view and act on issues. Change the view by clicking on the icon just left of the "Create Issue" button.
- [Statuses](/pylon-docs/support-workflows/issues/statuses.md): An overview of issue statuses in Pylon.
- [Message Editor](/pylon-docs/support-workflows/issues/message-editor.md): Pylon's message editor can be used to reply to customer issues (synced to their source system) or to leave internal notes for your team.
- [Copilot](/pylon-docs/support-workflows/issues/copilot.md): Use AI to help streamline your issue responses by clicking on the AI icon in the text formatting bar.
- [Sidebar](/pylon-docs/support-workflows/issues/sidebar.md): Everything you need to know about the issue sidebar.
- [Internal Threads](/pylon-docs/support-workflows/issues/internal-threads.md): Have internal discussions on customer issues
- [Proactive Issues](/pylon-docs/support-workflows/issues/proactive-issues.md): Initiate conversations from Pylon to customers proactively
- [Translation](/pylon-docs/support-workflows/issues/translation.md): Automatically detect language for and translate inbound and outbound messages.
- [Bulk actions](/pylon-docs/support-workflows/issues/bulk-actions.md): Take bulk actions to manage issues
- [Issue Groups](/pylon-docs/support-workflows/issues/issue-groups.md): Group related issues together during incidents
- [Anomaly Detection](/pylon-docs/support-workflows/issues/anomaly-detection.md): Automatically detect outages and issues across your customer base.
- [SLAs](/pylon-docs/support-workflows/slas.md): Set differentiated service level agreement timers on customer issues.
- [Support Hours](/pylon-docs/support-workflows/support-hours.md): Set schedules your company's operates on.
- [CSAT](/pylon-docs/support-workflows/csat.md): Pylon has a built-in tool to help you collect satisfaction scores from customers!
- [Ticket Forms](/pylon-docs/support-workflows/ticket-forms.md): Let your customers submit structured tickets across different channels.
- [Assignment Rules](/pylon-docs/support-workflows/assignment-rules.md): Setup assignment rules to make sure issues make their way to the right person.
- [User Status](/pylon-docs/support-workflows/assignment-rules/user-status.md): Allow users to set their status to active, busy, our out of office
- [Email](/pylon-docs/support-workflows/email.md): Connect your email addresses with Pylon to track and response to support requests over email.
- [AI Issue QA](/pylon-docs/support-workflows/ai-issue-qa.md): Apply rubrics to issues to make sure guidelines and process are being followed.