> For the complete documentation index, see [llms.txt](https://docs.usepylon.com/pylon-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usepylon.com/pylon-docs/support-workflows.md). # Support Workflows - [Omnichannel Support](https://docs.usepylon.com/pylon-docs/support-workflows/omnichannel-support.md): Pylon can support you wherever you interact with your customers. - [Issues](https://docs.usepylon.com/pylon-docs/support-workflows/issues.md): Track, manage, and act on all your customer requests in a single place - [Views](https://docs.usepylon.com/pylon-docs/support-workflows/issues/views.md): Customize how you view and act on issues. Pick a default view or save your own, then change the layout, filters, and columns. - [Statuses](https://docs.usepylon.com/pylon-docs/support-workflows/issues/statuses.md): An overview of issue statuses in Pylon. - [Message Editor](https://docs.usepylon.com/pylon-docs/support-workflows/issues/message-editor.md): Pylon's message editor can be used to reply to customer issues (synced to their source system) or to leave internal notes for your team. - [Copilot](https://docs.usepylon.com/pylon-docs/support-workflows/issues/copilot.md): Use AI to help streamline your issue responses by clicking on the AI icon in the text formatting bar. - [Sidebar](https://docs.usepylon.com/pylon-docs/support-workflows/issues/sidebar.md): Everything you need to know about the issue sidebar. - [Internal Threads](https://docs.usepylon.com/pylon-docs/support-workflows/issues/internal-threads.md): Have internal discussions on customer issues - [Proactive Issues](https://docs.usepylon.com/pylon-docs/support-workflows/issues/proactive-issues.md): Initiate conversations from Pylon to customers proactively - [Translation](https://docs.usepylon.com/pylon-docs/support-workflows/issues/translation.md): Automatically detect language for and translate inbound and outbound messages. - [Bulk actions](https://docs.usepylon.com/pylon-docs/support-workflows/issues/bulk-actions.md): Take bulk actions to manage issues - [Merge and split issues](https://docs.usepylon.com/pylon-docs/support-workflows/issues/merge-and-split-issues.md): Combine duplicate issues into one, or split a conversation into a new issue. - [Issue Groups](https://docs.usepylon.com/pylon-docs/support-workflows/issues/issue-groups.md): Group related issues together during incidents - [Anomaly Detection](https://docs.usepylon.com/pylon-docs/support-workflows/issues/anomaly-detection.md): Automatically detect outages and issues across your customer base. - [SLAs and Timers](https://docs.usepylon.com/pylon-docs/support-workflows/slas-and-timers.md): Set differentiated service level agreement timers on customer issues. - [Active Time](https://docs.usepylon.com/pylon-docs/support-workflows/slas-and-timers/active-time.md) - [Support Hours](https://docs.usepylon.com/pylon-docs/support-workflows/support-hours.md): Set schedules your company's operates on. - [CSAT](https://docs.usepylon.com/pylon-docs/support-workflows/csat.md): Pylon has a built-in tool to help you collect satisfaction scores from customers! - [Ticket Forms](https://docs.usepylon.com/pylon-docs/support-workflows/ticket-forms.md): Let your customers submit structured tickets across different channels. - [Assignment Rules](https://docs.usepylon.com/pylon-docs/support-workflows/assignment-rules.md): Setup assignment rules to make sure issues make their way to the right person. - [User Status](https://docs.usepylon.com/pylon-docs/support-workflows/assignment-rules/user-status.md): Allow users to set their status to active, away, or out of office - [Email](https://docs.usepylon.com/pylon-docs/support-workflows/email.md): Connect your email addresses with Pylon to track and respond to support requests over email. - [Phone Support](https://docs.usepylon.com/pylon-docs/support-workflows/phone-support.md) - [User QA](https://docs.usepylon.com/pylon-docs/support-workflows/user-qa.md): Apply rubrics to issues to make sure guidelines and process are being followed. --- # Agent Instructions This documentation is published with GitBook. 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