# Copilot

{% hint style="info" %}
Connect [Training Data](https://app.usepylon.com/settings/ai-controls/training-data) that is outside of Pylon to give the Copilot access to more resources!
{% endhint %}

{% hint style="info" %}
Use the `Cmd-J`or `Ctrl-J`keyboard shortcut from the editor to quickly pull up the command executor!
{% endhint %}

## Editor Copilot

### Draft Response

Allow Pylon AI to draft a response to your customer issue for you. Use the context of all your past issues, your [Pylon knowledge base](https://docs.usepylon.com/pylon-docs/knowledge-base), and any other connected documentation sources.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FgCxXm7ccJe8fwgsj00Ld%2Fmessage-copilot.gif?alt=media&#x26;token=c216d0ba-bc03-4bf1-bcc8-86a4e4b4a579" alt=""><figcaption></figcaption></figure>

The sources used to construct the draft are also visible within Pylon.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F1FHgPM89NUbHhtSKXyfy%2FCleanShot%202025-01-21%20at%2017.57.10%402x.png?alt=media&#x26;token=6a50b7af-b0ef-48e2-bbf0-979bf65c9927" alt=""><figcaption><p>Sources can be past issues, knowledge base articles, or external sites!</p></figcaption></figure>

### Custom Instructions

Give Pylon AI custom instructions to tune your response. Easily iterate on your tone or formatting, translate your response to another language and more!

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FNyzkX4eZ7WUpHxHUImaj%2FCleanShot%202024-12-15%20at%2016.29.41.png?alt=media&#x26;token=96a2ebe1-1646-46bd-8725-8243ca250b20" alt=""><figcaption><p>Pylon Ask AI menu</p></figcaption></figure>

On your [Profile](https://app.usepylon.com/settings/profile) page, you can also customize the general tone instructions for the copilot to follow.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FMpAxGEAg6Q9lYwSHez6M%2Fimage.png?alt=media&#x26;token=795ac0ad-6e77-441e-afd6-8a85ffbee81d" alt=""><figcaption></figcaption></figure>

Once a response is drafted (either by you or AI), you can highlight it and provide additional feedback to edit the draft.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F62OBdKKwosTNs1siOF1d%2Fmessage-copilot-custom-instructions.gif?alt=media&#x26;token=304d45e6-05c0-4cb5-9088-063b4884e217" alt=""><figcaption></figcaption></figure>

## Sidebar Copilot

You can also find an AI copilot in the sidebar on the far right-hand side of the issue.

### Ask AI

Ask AI allows you to ask open-ended questions to help you troubleshoot issues. All answers will also pull up citations to related content to help you draft your response to the customer.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FzZjcczHXrSImsfBWHNES%2FCleanShot%202025-03-05%20at%2021.04.04.gif?alt=media&#x26;token=3665df18-ff8b-43e9-897f-16bea7f21c1f" alt=""><figcaption></figcaption></figure>

### Summary

The "Summary" tab in the sidebar AI Copilot provides an always-up-to-date issue summary. Use this to handoff long and complex issues, share context with the broader team, or quickly review issues!

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FgYNcJcUzUyM1qbTKSDWL%2FCleanShot%202025-02-09%20at%2012.35.28.png?alt=media&#x26;token=c214790f-b46f-48ef-a112-8870a5402323" alt=""><figcaption></figcaption></figure>

## Issue Suggestions

See suggestions on resources to help you solve an issue including related issues and documentation.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FAmI6BcOmR4Rf925QH5HJ%2FCleanShot%202025-05-14%20at%2022.55.15%402x.png?alt=media&#x26;token=21cab6ca-a1fb-4fde-95d5-77ff679d4f5c" alt=""><figcaption></figcaption></figure>