Copilot

Use AI to help streamline your issue responses by clicking on the AI icon in the text formatting bar.

Connect Training Data that is outside of Pylon to give the Copilot access to more resources!

Use the Cmd-Jor Ctrl-Jkeyboard shortcut from the editor to quickly pull up the command executor!

Editor Copilot

Draft Response

Allow Pylon AI to draft a response to your customer issue for you. Use the context of all your past issues, your Pylon knowledge base, and any other connected documentation sources.

The sources used to construct the draft are also visible within Pylon.

Sources can be past issues, knowledge base articles, or external sites!

Custom Instructions

Give Pylon AI custom instructions to tune your response. Easily iterate on your tone or formatting, translate your response to another language and more!

Pylon Ask AI menu

On your Profile page, you can also customize the general tone instructions for the copilot to follow.

Once a response is drafted (either by you or AI), you can highlight it and provide additional feedback to edit the draft.

Sidebar Copilot

You can also find an AI copilot in the sidebar on the far right-hand side of the issue.

Ask AI

Ask AI allows you to ask open-ended questions to help you troubleshoot issues. All answers will also pull up citations to related content to help you draft your response to the customer.

Summary

The "Summary" tab in the sidebar AI Copilot provides an always-up-to-date issue summary. Use this to handoff long and complex issues, share context with the broader team, or quickly review issues!

Issue Suggestions

See suggestions on resources to help you solve an issue including related issues and documentation.