Copilot
Use AI to help streamline your issue responses by clicking on the AI icon in the text formatting bar.
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Use AI to help streamline your issue responses by clicking on the AI icon in the text formatting bar.
Last updated
Was this helpful?
Allow Pylon AI to draft a response to your customer issue for you. Use the context of all your past issues, your , and any other connected documentation sources.
The sources used to construct the draft are also visible within Pylon.
Give Pylon AI custom instructions to tune your response. Easily iterate on your tone or formatting, translate your response to another language and more!
Once a response is drafted (either by you or AI), you can highlight it and provide additional feedback to edit the draft.
You can also find an AI copilot in the sidebar on the far right-hand side of the issue.
Ask AI allows you to ask open-ended questions to help you troubleshoot issues. All answers will also pull up citations to related content to help you draft your response to the customer.
The "Summary" tab in the sidebar AI Copilot provides an always-up-to-date issue summary. Use this to handoff long and complex issues, share context with the broader team, or quickly review issues!
See suggestions on resources to help you solve an issue including related issues and documentation.
On your page, you can also customize the general tone instructions for the copilot to follow.
