> For the complete documentation index, see [llms.txt](https://docs.usepylon.com/pylon-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usepylon.com/pylon-docs/support-workflows/issues/translation.md).

# Translation

Automatically detect language for and translate inbound and outbound messages.

Based on your personal language preferences, Pylon can detect incoming messages that are in a different language, and auto translate them. Your responses can then be in your native language and Pylon will translate replies into the customer's language!

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2Ff7SORRJObqYyfTYsGhBn%2FCleanShot%202025-03-06%20at%2015.20.07.gif?alt=media&amp;token=64867247-f9a6-45df-b95b-f54adfa40920" alt=""><figcaption></figcaption></figure>

## Set your language

Set your **Message language** on your [profile page](https://app.usepylon.com/settings/profile). Messages in other languages are translated into this language.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2Fmv7Sgmv6qLPbBs0eUjJC%2FCleanShot%202025-03-06%20at%2015.26.46%402x.png?alt=media&amp;token=758251aa-672c-4837-a9e2-8cd9585b7d80" alt=""><figcaption></figcaption></figure>

## Read translated messages

When an issue is in another language, a banner reads **Translated from** followed by the language. Click **Show original** to see the customer's original text, and **Show translated** to switch back. If a translation looks wrong, hover over the message and click **Regenerate translation**.

## Reply in the customer's language

The translation banner includes a **Translate my reply to** checkbox, which is on by default. While it's checked, your reply is translated into the customer's language before it's sent. Pylon remembers your choice for later replies.

When you [create a proactive issue](/pylon-docs/support-workflows/issues/proactive-issues.md), check **Translate my message to** to translate the first message into the requester's language.

## Set a contact's language

Set a customer's preferred language in the **Language** field on the contact. Pylon uses it when you translate a proactive message to that contact.

{% hint style="info" %}
Translation is part of Pylon's AI Assistant features and is available on select plans. Contact your account team to learn more.
{% endhint %}


---

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