> For the complete documentation index, see [llms.txt](https://docs.usepylon.com/pylon-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usepylon.com/pylon-docs/support-workflows/omnichannel-support.md).

# Omnichannel Support

Pylon can support you wherever you interact with your customers.

Select the channels your team uses to talk to customers to learn more.

{% content-ref url="/pages/4BasT0RUHYUf1yxe0nw3" %}
[Slack](/pylon-docs/integrations/chat/slack.md)
{% endcontent-ref %}

{% content-ref url="/pages/fxT0UnZE21EcWV9TyOp2" %}
[Microsoft Teams](/pylon-docs/integrations/chat/microsoft-teams.md)
{% endcontent-ref %}

{% content-ref url="/pages/Jrs8puDAPbw3JFLySt2B" %}
[Discord](/pylon-docs/integrations/chat/discord.md)
{% endcontent-ref %}

{% content-ref url="/pages/bXl0CgAJbu1mlwyuMWjg" %}
[Telegram](/pylon-docs/integrations/chat/telegram.md)
{% endcontent-ref %}

{% content-ref url="/pages/WionqQ2y8UkI7McZEFVw" %}
[Whatsapp](/pylon-docs/integrations/chat/whatsapp.md)
{% endcontent-ref %}

{% content-ref url="/pages/7WEtZQDX7q6LDRZgsEYk" %}
[SMS](/pylon-docs/integrations/chat/sms.md)
{% endcontent-ref %}

{% content-ref url="/pages/sZbhXfeObTH2q2Lj2HU2" %}
[Chat Widget](/pylon-docs/chat-widget/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/jwetb3nvmxMrKbOz8CaJ" %}
[Email](/pylon-docs/support-workflows/email.md)
{% endcontent-ref %}

{% content-ref url="/pages/NS9Nch8A1HboK0RreU0L" %}
[Ticket Forms](/pylon-docs/support-workflows/ticket-forms.md)
{% endcontent-ref %}

{% content-ref url="/pages/GDKWHKtiQoLpGd2o75Pd" %}
[Customer Portal](/pylon-docs/customer-portal/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/Z3QbZX34Ru7eDJg12RdS" %}
[Phone Support](/pylon-docs/support-workflows/phone-support.md)
{% endcontent-ref %}

{% content-ref url="/pages/Mduk4mNR4ujyAU6sm78d" %}
[API](/pylon-docs/developer/api.md)
{% endcontent-ref %}

## Google Chat

Bring customer conversations in Google Chat spaces into Pylon. Google Chat is available on the Enterprise plan.

Connect it from **Settings > Integrations > Google Chat**. Pylon reads and sends messages in your spaces as a Google Workspace admin you choose, called the integration user. Pylon adds that user to each space you link. Link each space to an account from the Accounts page. You can then create [proactive issues](/pylon-docs/support-workflows/issues/proactive-issues.md) in the linked space. For setup steps, see [How do I connect the Google Chat integration?](https://support.usepylon.com/articles/3458673215-how-do-i-connect-the-google-chat-integration)

## Ongoing chats

Microsoft Teams chats, WhatsApp, Telegram, and SMS conversations don't have separate threads for each request. With issue conversation view on (the default), Pylon uses AI to add each new message to the right open issue, or creates a new issue when the message is about something else. See [Issue conversation view](/pylon-docs/support-workflows/issues/statuses.md#issue-conversation-view).


---

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