Support Hours
Set your company's working hours
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Set your company's working hours
Last updated
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From the , select hours on each day that your company will be online and you expect to be available to answer customer requests.
Support hours affect how SLAs are calculated - SLA timers only increment during business hours.
Within Triggers, a Support Hours filter is available. This can be used to setup workflows like auto-responders when customers submit requests outside of your working hours.
Many analytics, like time to first response or time to resolution, can be viewed including and excluding support hours.
