{"version":1,"pages":[{"id":"CyH2xJQs9yWJ1S8BYNav","title":"Introduction","pathname":"/pylon-docs","siteSpaceId":"sitesp_QlnP5","icon":"hand-wave","breadcrumbs":[{"label":"Getting Started"}]},{"id":"JjjojIyKxaiBPzzLwvtg","title":"Quick Start","pathname":"/pylon-docs/getting-started/publish-your-docs","siteSpaceId":"sitesp_QlnP5","icon":"forward-fast","description":"","breadcrumbs":[{"label":"Getting Started"}]},{"id":"3sY4fr9pBOe9BmZdn598","title":"Slack Setup","pathname":"/pylon-docs/getting-started/slack-setup","siteSpaceId":"sitesp_QlnP5","icon":"slack","breadcrumbs":[{"label":"Getting Started"}]},{"id":"siTrUXqj7Wkkl0c6OLES","title":"Channel Configuration","pathname":"/pylon-docs/getting-started/channel-configuration","siteSpaceId":"sitesp_QlnP5","icon":"hashtag","description":"To integrate Pylon seamlessly with Slack, there's two main steps to configuration: setting up your Internal Threads workflow, and then actually connecting individual channels in Pylon.","breadcrumbs":[{"label":"Getting Started"}]},{"id":"j7Su8ds4oASLFd0o16GC","title":"User Guide","pathname":"/pylon-docs/getting-started/user-guide","siteSpaceId":"sitesp_QlnP5","icon":"square-user","description":"Common tips and tracks on how to setup and use Pylon!","breadcrumbs":[{"label":"Getting Started"}]},{"id":"J7ACPwt7DQc05zYR1KgM","title":"Omnichannel Support","pathname":"/pylon-docs/support-workflows/omnichannel-support","siteSpaceId":"sitesp_QlnP5","icon":"dice-d8","description":"Pylon can support you wherever you interact with your customers.","breadcrumbs":[{"label":"Support Workflows"}]},{"id":"zsWJgoO69yu69oyDRfBT","title":"Issues","pathname":"/pylon-docs/support-workflows/issues","siteSpaceId":"sitesp_QlnP5","icon":"ticket","description":"Track, manage, and act on all your customer requests in a single place","breadcrumbs":[{"label":"Support Workflows"}]},{"id":"R3Visp7h5csahWbhp3uA","title":"Views","pathname":"/pylon-docs/support-workflows/issues/views","siteSpaceId":"sitesp_QlnP5","icon":"grid-horizontal","description":"Customize how you view and act on issues. Change the view by clicking on the icon just left of the \"Create Issue\" button.","breadcrumbs":[{"label":"Support Workflows"},{"label":"Issues","icon":"ticket"}]},{"id":"68SwQCyl9EYBeH0QIEIS","title":"Statuses","pathname":"/pylon-docs/support-workflows/issues/statuses","siteSpaceId":"sitesp_QlnP5","icon":"route-interstate","description":"An overview of issue statuses in Pylon.","breadcrumbs":[{"label":"Support Workflows"},{"label":"Issues","icon":"ticket"}]},{"id":"UUrPsgcF03VhwosU8Eg1","title":"Message Editor","pathname":"/pylon-docs/support-workflows/issues/message-editor","siteSpaceId":"sitesp_QlnP5","icon":"pencil","description":"Pylon's message editor can be used to reply to customer issues (synced to their source system) or to leave internal notes for your team.","breadcrumbs":[{"label":"Support Workflows"},{"label":"Issues","icon":"ticket"}]},{"id":"80TKZ95ol8CtS6jDyKir","title":"Copilot","pathname":"/pylon-docs/support-workflows/issues/copilot","siteSpaceId":"sitesp_QlnP5","icon":"sparkles","description":"Use AI to help streamline your issue responses by clicking on the AI icon in the text formatting bar.","breadcrumbs":[{"label":"Support Workflows"},{"label":"Issues","icon":"ticket"}]},{"id":"py4mgqoJorvEaDAy1y3b","title":"Sidebar","pathname":"/pylon-docs/support-workflows/issues/sidebar","siteSpaceId":"sitesp_QlnP5","icon":"sidebar-flip","description":"Everything you need to know about the issue sidebar.","breadcrumbs":[{"label":"Support Workflows"},{"label":"Issues","icon":"ticket"}]},{"id":"bhQbWlcw2ednN12JD1qq","title":"Internal Threads","pathname":"/pylon-docs/support-workflows/issues/internal-threads","siteSpaceId":"sitesp_QlnP5","icon":"reel","description":"Have internal discussions on customer issues","breadcrumbs":[{"label":"Support Workflows"},{"label":"Issues","icon":"ticket"}]},{"id":"LVNJMUZG1EwOlZvrJ7cs","title":"Proactive Issues","pathname":"/pylon-docs/support-workflows/issues/proactive-issues","siteSpaceId":"sitesp_QlnP5","icon":"right-from-bracket","description":"Initiate conversations from Pylon to customers proactively","breadcrumbs":[{"label":"Support Workflows"},{"label":"Issues","icon":"ticket"}]},{"id":"51WqeO3IAbhkvzi4lsjM","title":"Translation","pathname":"/pylon-docs/support-workflows/issues/translation","siteSpaceId":"sitesp_QlnP5","icon":"globe","description":"Automatically detect language for and translate inbound and outbound messages.","breadcrumbs":[{"label":"Support Workflows"},{"label":"Issues","icon":"ticket"}]},{"id":"uaFdkXudFbPboLUiibeJ","title":"Bulk actions","pathname":"/pylon-docs/support-workflows/issues/bulk-actions","siteSpaceId":"sitesp_QlnP5","icon":"list-check","description":"Take bulk actions to manage issues","breadcrumbs":[{"label":"Support Workflows"},{"label":"Issues","icon":"ticket"}]},{"id":"NY46AukozZFfLyxzM3vm","title":"Issue Groups","pathname":"/pylon-docs/support-workflows/issues/issue-groups","siteSpaceId":"sitesp_QlnP5","icon":"object-union","description":"Group related issues together during incidents","breadcrumbs":[{"label":"Support Workflows"},{"label":"Issues","icon":"ticket"}]},{"id":"HyS7elOCGeoR366URwUB","title":"Anomaly Detection","pathname":"/pylon-docs/support-workflows/issues/anomaly-detection","siteSpaceId":"sitesp_QlnP5","icon":"bell-concierge","description":"Automatically detect outages and issues across your customer base.","breadcrumbs":[{"label":"Support Workflows"},{"label":"Issues","icon":"ticket"}]},{"id":"EykP7ZtrpQ4WUeCJxvRo","title":"SLAs","pathname":"/pylon-docs/support-workflows/slas","siteSpaceId":"sitesp_QlnP5","icon":"hourglass","description":"Set differentiated service level agreement timers on customer issues.","breadcrumbs":[{"label":"Support Workflows"}]},{"id":"E8LeTshifPHusPbdwPbB","title":"Support Hours","pathname":"/pylon-docs/support-workflows/support-hours","siteSpaceId":"sitesp_QlnP5","icon":"clock","description":"Set schedules your company's operates on.","breadcrumbs":[{"label":"Support Workflows"}]},{"id":"LBQhfxjdBWWsAnWPPqhW","title":"CSAT","pathname":"/pylon-docs/support-workflows/csat","siteSpaceId":"sitesp_QlnP5","icon":"star","description":"Pylon has a built-in tool to help you collect satisfaction scores from customers!","breadcrumbs":[{"label":"Support Workflows"}]},{"id":"NS9Nch8A1HboK0RreU0L","title":"Ticket Forms","pathname":"/pylon-docs/support-workflows/ticket-forms","siteSpaceId":"sitesp_QlnP5","icon":"rectangle-list","description":"Let your customers submit structured tickets across different channels.","breadcrumbs":[{"label":"Support Workflows"}]},{"id":"ZKzA8D6nglZPfTJowFCe","title":"Assignment Rules","pathname":"/pylon-docs/support-workflows/assignment-rules","siteSpaceId":"sitesp_QlnP5","icon":"square-user","description":"Setup assignment rules to make sure issues make their way to the right person.","breadcrumbs":[{"label":"Support Workflows"}]},{"id":"tXz5PKeBxKWlJzGF7gtn","title":"User Status","pathname":"/pylon-docs/support-workflows/assignment-rules/user-status","siteSpaceId":"sitesp_QlnP5","icon":"temperature-half","description":"Allow users to set their status to active, busy, our out of office","breadcrumbs":[{"label":"Support Workflows"},{"label":"Assignment Rules","icon":"square-user"}]},{"id":"jwetb3nvmxMrKbOz8CaJ","title":"Email","pathname":"/pylon-docs/support-workflows/email","siteSpaceId":"sitesp_QlnP5","icon":"envelope","description":"Connect your email addresses with Pylon to track and response to support requests over email.","breadcrumbs":[{"label":"Support Workflows"}]},{"id":"qp8wv6AIHdkSyaw1L9QE","title":"AI Issue QA","pathname":"/pylon-docs/support-workflows/ai-issue-qa","siteSpaceId":"sitesp_QlnP5","icon":"star-half-stroke","description":"Apply rubrics to issues to make sure guidelines and process are being followed.","breadcrumbs":[{"label":"Support Workflows"}]},{"id":"JLDaZJn9ROAEKlyCI0S7","title":"Custom Fields","pathname":"/pylon-docs/platform/custom-fields","siteSpaceId":"sitesp_QlnP5","icon":"pen-field","description":"Set up custom fields to add structured data to your issues, accounts, and contacts.","breadcrumbs":[{"label":"Platform"}]},{"id":"5qHdjcFeiX9hLLqft7iB","title":"Required and Conditional Fields","pathname":"/pylon-docs/platform/custom-fields/required-and-conditional-fields","siteSpaceId":"sitesp_QlnP5","icon":"asterisk","description":"Different field types allow you to collect only the information relevant to the current Issue you're editing.","breadcrumbs":[{"label":"Platform"},{"label":"Custom Fields","icon":"pen-field"}]},{"id":"61QULDsZnfUoiwtaBg9o","title":"Field History","pathname":"/pylon-docs/platform/custom-fields/field-history","siteSpaceId":"sitesp_QlnP5","icon":"rectangle-history","description":"Track how field values change over time to monitor trends and identify important shifts in your customer data.","breadcrumbs":[{"label":"Platform"},{"label":"Custom Fields","icon":"pen-field"}]},{"id":"jNPHVurRf7ouJvBJmzCh","title":"Tags","pathname":"/pylon-docs/platform/tags","siteSpaceId":"sitesp_QlnP5","icon":"tag","description":"Use tags to quickly create labels to categorize issues and accounts, or to enable step-by-step workflows that fire throughout the lifecycle of an issue.","breadcrumbs":[{"label":"Platform"}]},{"id":"qDKsPMkfgHho2FihyLIc","title":"Teams","pathname":"/pylon-docs/platform/teams","siteSpaceId":"sitesp_QlnP5","icon":"user-group","description":"Represent your organizational structure within Pylon to set up workflows and automations","breadcrumbs":[{"label":"Platform"}]},{"id":"BIN1KMSZgNTThtCsuCgm","title":"Triggers","pathname":"/pylon-docs/platform/triggers","siteSpaceId":"sitesp_QlnP5","icon":"bolt","description":"Set up complex workflows and automations to execute your business processes","breadcrumbs":[{"label":"Platform"}]},{"id":"sG1hez1XpnkEeLJn9KHY","title":"Logs & History","pathname":"/pylon-docs/platform/triggers/logs-and-history","siteSpaceId":"sitesp_QlnP5","icon":"person-digging","description":"Advanced tooling helps you set up, debug, and iterate on your automations.","breadcrumbs":[{"label":"Platform"},{"label":"Triggers","icon":"bolt"}]},{"id":"conAGK9DvDH4AaRDI2BK","title":"Macros","pathname":"/pylon-docs/platform/macros","siteSpaceId":"sitesp_QlnP5","icon":"bookmark","description":"Set up macros to simplify sending templated responses and taking common actions on customer issues.","breadcrumbs":[{"label":"Platform"}]},{"id":"nfzAKCwwZkZPqnulMUej","title":"Command Search","pathname":"/pylon-docs/platform/command-search","siteSpaceId":"sitesp_QlnP5","icon":"magnifying-glass","description":"Use Pylon's powerful Command Search to search, navigate, and perform commands in Pylon.","breadcrumbs":[{"label":"Platform"}]},{"id":"clEMiGguJeFGExdv5C1x","title":"Roles & User Management","pathname":"/pylon-docs/platform/roles-and-user-management","siteSpaceId":"sitesp_QlnP5","icon":"lock","description":"Create custom roles and permissions to lock down access to parts of Pylon for different users.","breadcrumbs":[{"label":"Platform"}]},{"id":"55LMxjNj9P2tA9DYAwaa","title":"Training Data","pathname":"/pylon-docs/platform/training-data","siteSpaceId":"sitesp_QlnP5","icon":"binary-circle-check","description":"Supercharge all of Pylon's AI features by connecting training data for the AI to consume.","breadcrumbs":[{"label":"Platform"}]},{"id":"A8N5skxu8XuB0p1AmcxP","title":"Ask AI","pathname":"/pylon-docs/platform/ask-ai","siteSpaceId":"sitesp_QlnP5","icon":"sparkles","description":"Get all your questions about customers answered!","breadcrumbs":[{"label":"Platform"}]},{"id":"rqp707hEh8PPAKvCcN1i","title":"MCP Connections","pathname":"/pylon-docs/platform/mcp-connections","siteSpaceId":"sitesp_QlnP5","icon":"server","description":"Connect first party or third party tools into Pylon's AI.","breadcrumbs":[{"label":"Platform"}]},{"id":"9tDBIWetaYXCmAtPeTDj","title":"AI Reports","pathname":"/pylon-docs/platform/ai-reports","siteSpaceId":"sitesp_QlnP5","icon":"wand-magic-sparkles","description":"Automatically generate and send summaries and insights to specified destinations","breadcrumbs":[{"label":"Platform"}]},{"id":"0qtsBt5fhKA1TeNKSytl","title":"Surveys","pathname":"/pylon-docs/platform/surveys","siteSpaceId":"sitesp_QlnP5","icon":"clipboard-list","description":"Create and send out-of-the-box and customized surveys to your customers","breadcrumbs":[{"label":"Platform"}]},{"id":"MeQqH3e5abGQTlR7lHLl","title":"Audit Logs","pathname":"/pylon-docs/platform/audit-logs","siteSpaceId":"sitesp_QlnP5","icon":"memo","description":"View granular logging of key actions taken in Pylon to maintain an audit trail for your workspace.","breadcrumbs":[{"label":"Platform"}]},{"id":"VzKTbuY3y3JKTYtN5Ym3","title":"Languages & Localization","pathname":"/pylon-docs/platform/languages-and-localization","siteSpaceId":"sitesp_QlnP5","icon":"globe","description":"Using Pylon in different languages for both your team and your customers.","breadcrumbs":[{"label":"Platform"}]},{"id":"KIjGu9lqQ3URprU2ocnH","title":"Custom Objects","pathname":"/pylon-docs/platform/custom-objects","siteSpaceId":"sitesp_QlnP5","icon":"brackets-curly","description":"Represent complex data and relationships within Pylon.","breadcrumbs":[{"label":"Platform"}]},{"id":"zOAx4JkLeEtasFrbpxBe","title":"Overview","pathname":"/pylon-docs/ai-agents/overview","siteSpaceId":"sitesp_QlnP5","icon":"circle-info","description":"AI Agents can deflect customer questions using content, gather internal context for your team, and take action.","breadcrumbs":[{"label":"AI Agents"}]},{"id":"5sicgbuOpQLhRc53NvTU","title":"Build","pathname":"/pylon-docs/ai-agents/build","siteSpaceId":"sitesp_QlnP5","icon":"shapes","description":"Build your swarm of AI Agents to help augment your team.","breadcrumbs":[{"label":"AI Agents"}]},{"id":"Ax4ejMAnGyZ5OuROww3x","title":"Resources","pathname":"/pylon-docs/ai-agents/build/resources","siteSpaceId":"sitesp_QlnP5","icon":"atom","description":"Give the Agent the knowledge it needs to operate.","breadcrumbs":[{"label":"AI Agents"},{"label":"Build","icon":"shapes"}]},{"id":"pW5rXNEyWMr6Uda3k1fI","title":"Runbooks","pathname":"/pylon-docs/ai-agents/build/runbooks","siteSpaceId":"sitesp_QlnP5","icon":"book-heart","description":"Give your agents manuals to execute complex procedures.","breadcrumbs":[{"label":"AI Agents"},{"label":"Build","icon":"shapes"}]},{"id":"kSfMIr9E4VP887wTDSWk","title":"Bring Your Own Agent","pathname":"/pylon-docs/ai-agents/build/bring-your-own-agent","siteSpaceId":"sitesp_QlnP5","icon":"user-hat-tie-magnifying-glass","description":"Bring your own agent to connect into Pylon.","breadcrumbs":[{"label":"AI Agents"},{"label":"Build","icon":"shapes"}]},{"id":"psbURqgp8pbHYLRJRlel","title":"Test","pathname":"/pylon-docs/ai-agents/test","siteSpaceId":"sitesp_QlnP5","icon":"vial-circle-check","description":"Testing makes sure you can be confident your AI Agent will behave as you want it to.","breadcrumbs":[{"label":"AI Agents"}]},{"id":"ooJYoWmLGtoGWUhev9Dd","title":"Deploy","pathname":"/pylon-docs/ai-agents/deploy","siteSpaceId":"sitesp_QlnP5","icon":"flask-gear","description":"Unleash your AI Agent!","breadcrumbs":[{"label":"AI Agents"}]},{"id":"DHeDJp1TbSUjAUBeJ4Dr","title":"Monitor & Iterate","pathname":"/pylon-docs/ai-agents/monitor-and-iterate","siteSpaceId":"sitesp_QlnP5","icon":"camera-movie","description":"Inspect why the AI acted in a certain way, view analytics, and continue to improve your flywheel.","breadcrumbs":[{"label":"AI Agents"}]},{"id":"iCVME6qQrC3Cyd13ywAD","title":"Overview","pathname":"/pylon-docs/knowledge-base/overview","siteSpaceId":"sitesp_QlnP5","icon":"circle-info","description":"A dedicated place to host your support content, including question-and-answer style articles, internal runbooks, and more -- all supercharged with AI and tightly integrated with the Pylon platform.","breadcrumbs":[{"label":"Knowledge Base"}]},{"id":"4pMQmurZsocd3yv63MIO","title":"Articles & Collections","pathname":"/pylon-docs/knowledge-base/articles-and-collections","siteSpaceId":"sitesp_QlnP5","icon":"file","description":"How articles and collections within the knowledge base function","breadcrumbs":[{"label":"Knowledge Base"}]},{"id":"UFK6xzxyTXHUJIX4w6xE","title":"Editor","pathname":"/pylon-docs/knowledge-base/articles-and-collections/editor","siteSpaceId":"sitesp_QlnP5","icon":"pencil","description":"How to use Pylon's WYSIWG editor to write knowledge base content","breadcrumbs":[{"label":"Knowledge Base"},{"label":"Articles & Collections","icon":"file"}]},{"id":"gL2zAmnMiJ60mPquRt76","title":"Copilot","pathname":"/pylon-docs/knowledge-base/articles-and-collections/copilot","siteSpaceId":"sitesp_QlnP5","icon":"sparkles","description":"Use AI Assistant features to help streamline your knowledge curation.","breadcrumbs":[{"label":"Knowledge Base"},{"label":"Articles & Collections","icon":"file"}]},{"id":"E6r4dtg3xkuMlYPX3qyH","title":"Templates","pathname":"/pylon-docs/knowledge-base/articles-and-collections/templates","siteSpaceId":"sitesp_QlnP5","icon":"clipboard","description":"Create templates for common article formats","breadcrumbs":[{"label":"Knowledge Base"},{"label":"Articles & Collections","icon":"file"}]},{"id":"zKkmT2aBRvV0grgnon0E","title":"Collaboration","pathname":"/pylon-docs/knowledge-base/articles-and-collections/collaboration","siteSpaceId":"sitesp_QlnP5","icon":"handshake-simple","description":"Work on knowledge base content together with your team","breadcrumbs":[{"label":"Knowledge Base"},{"label":"Articles & Collections","icon":"file"}]},{"id":"0c8231c4b30808b8e657bcd0f10f902cb356c6b5","title":"Article Review","pathname":"/pylon-docs/knowledge-base/articles-and-collections/article-review","siteSpaceId":"sitesp_QlnP5","icon":"file-tex","description":"Request reviews on articles before publishing to ensure content quality and accuracy.","breadcrumbs":[{"label":"Knowledge Base"},{"label":"Articles & Collections","icon":"file"}]},{"id":"4aa54b6eab25e8f489697b24ec19ea24d8a2ade3","title":"Synced Blocks","pathname":"/pylon-docs/knowledge-base/articles-and-collections/synced-blocks","siteSpaceId":"sitesp_QlnP5","icon":"rotate","description":"Synced blocks let you reuse the same content across multiple knowledge base articles.","breadcrumbs":[{"label":"Knowledge Base"},{"label":"Articles & Collections","icon":"file"}]},{"id":"Y3Kc1d2B8f2TGcRxbsyX","title":"Gaps","pathname":"/pylon-docs/knowledge-base/gaps","siteSpaceId":"sitesp_QlnP5","icon":"brain","description":"Discover gaps in your documentation","breadcrumbs":[{"label":"Knowledge Base"}]},{"id":"orMzbfEQOZ5j8hzCSALq","title":"Styling & Customization","pathname":"/pylon-docs/knowledge-base/styling-and-customization","siteSpaceId":"sitesp_QlnP5","icon":"palette","description":"Customize the look and feel of your knowledge base","breadcrumbs":[{"label":"Knowledge Base"}]},{"id":"0YGtBLwVBOPXEqXLoOzL","title":"Custom Authentication","pathname":"/pylon-docs/knowledge-base/custom-authentication","siteSpaceId":"sitesp_QlnP5","icon":"lock","description":"Add unified sign-in between the customer portal and your product dashboard","breadcrumbs":[{"label":"Knowledge Base"}]},{"id":"ZDSyDYQyqA5L7MR7zIax","title":"Search","pathname":"/pylon-docs/knowledge-base/search","siteSpaceId":"sitesp_QlnP5","icon":"magnifying-glass","description":"Allow your team and users to search for knowledge","breadcrumbs":[{"label":"Knowledge Base"}]},{"id":"211P21b0uKZcsc0c0Bx6","title":"Overview","pathname":"/pylon-docs/customer-portal/overview","siteSpaceId":"sitesp_QlnP5","icon":"circle-info","description":"A dedicated place for customers to view and submit tickets.","breadcrumbs":[{"label":"Customer Portal"}]},{"id":"RyCNsz3SZtpMKXVHH9ze","title":"Styling & Customization","pathname":"/pylon-docs/customer-portal/styling-and-customization","siteSpaceId":"sitesp_QlnP5","icon":"palette","description":"Customize the look and feel of your knowledge base","breadcrumbs":[{"label":"Customer Portal"}]},{"id":"fTP3pDCH8xxr3VTWxADy","title":"Access Control","pathname":"/pylon-docs/customer-portal/access-control","siteSpaceId":"sitesp_QlnP5","icon":"handshake-angle","description":"Control who gets access to the portal and what level of access they get","breadcrumbs":[{"label":"Customer Portal"}]},{"id":"0DEMks0S9HDfXodOxzQ0","title":"Portal Experience","pathname":"/pylon-docs/customer-portal/portal-experience","siteSpaceId":"sitesp_QlnP5","icon":"tornado","description":"How the portal experience works for your customers","breadcrumbs":[{"label":"Customer Portal"}]},{"id":"6A2YwYzQZElwJdRTYwHo","title":"Custom Authentication","pathname":"/pylon-docs/customer-portal/custom-authentication","siteSpaceId":"sitesp_QlnP5","icon":"lock","description":"Add unified sign-in between the customer portal and your product dashboard","breadcrumbs":[{"label":"Customer Portal"}]},{"id":"WWd0ksh4XgXUfy1W4VHG","title":"Overview","pathname":"/pylon-docs/chat-widget/overview","siteSpaceId":"sitesp_QlnP5","icon":"circle-info","description":"Embed chat in your dashboard to allow users to ask for help where they need it","breadcrumbs":[{"label":"Chat Widget"}]},{"id":"cYPG955ZWkkMG9EDtVsC","title":"Styling","pathname":"/pylon-docs/chat-widget/styling","siteSpaceId":"sitesp_QlnP5","icon":"palette","description":"Customize your Chat Widget to look how you want","breadcrumbs":[{"label":"Chat Widget"}]},{"id":"JTSQ2c5yoUT07qDVtzNd","title":"Functionality","pathname":"/pylon-docs/chat-widget/functionality","siteSpaceId":"sitesp_QlnP5","icon":"flask","description":"Customize the behavior of your Chat Widget","breadcrumbs":[{"label":"Chat Widget"}]},{"id":"iLV6GIAVnQCmz6Yhgdvn","title":"Chat Experience","pathname":"/pylon-docs/chat-widget/chat-experience","siteSpaceId":"sitesp_QlnP5","icon":"message","description":"How the chat experience works for your customers","breadcrumbs":[{"label":"Chat Widget"}]},{"id":"wWagLaAEUvQlv6BwMBwe","title":"Chat Setup","pathname":"/pylon-docs/chat-widget/chat-setup","siteSpaceId":"sitesp_QlnP5","icon":"hammer","description":"How to setup Pylon's Chat Widget","breadcrumbs":[{"label":"Chat Widget"}]},{"id":"MLl2Dui7DAiaaHuoWo7G","title":"Identity Verification","pathname":"/pylon-docs/chat-widget/identity-verification","siteSpaceId":"sitesp_QlnP5","icon":"id-badge","description":"Use identity verification to secure your chat from user impersonation","breadcrumbs":[{"label":"Chat Widget"}]},{"id":"0B0EJmeza7hTYvMCuKNb","title":"JavaScript API","pathname":"/pylon-docs/chat-widget/javascript-api","siteSpaceId":"sitesp_QlnP5","icon":"code","description":"Available API methods to programmatically interface with the chat widget","breadcrumbs":[{"label":"Chat Widget"}]},{"id":"ISJeFeRszsoU8clD6rqp","title":"Mobile SDKs","pathname":"/pylon-docs/chat-widget/mobile-sdks","siteSpaceId":"sitesp_QlnP5","icon":"mobile","description":"Embed Pylon's chat widget in your iOS, Android, or React Native application.","breadcrumbs":[{"label":"Chat Widget"}]},{"id":"yDjoNTMxpUIfB1bRyF7q","title":"Accounts","pathname":"/pylon-docs/account-intelligence/accounts","siteSpaceId":"sitesp_QlnP5","icon":"building","description":"Track, manage, and action on all your accounts with intelligent context","breadcrumbs":[{"label":"Account Intelligence"}]},{"id":"jjszFPoAYTX0gMdqeHbm","title":"Views","pathname":"/pylon-docs/account-intelligence/accounts/views","siteSpaceId":"sitesp_QlnP5","icon":"grid-horizontal","description":"Customize how you view and act on accounts","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Accounts","icon":"building"}]},{"id":"KwZgqP7j5peulcTwyeTo","title":"Copilot","pathname":"/pylon-docs/account-intelligence/accounts/copilot","siteSpaceId":"sitesp_QlnP5","icon":"sparkles","description":"Use AI to help quickly pull up information from an account","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Accounts","icon":"building"}]},{"id":"ztrI63HFvw1QcxuqbiTg","title":"Memories","pathname":"/pylon-docs/account-intelligence/accounts/memories","siteSpaceId":"sitesp_QlnP5","icon":"head-side-brain","description":"Collect key notes about an account to keep everyone on the same page without any manual work","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Accounts","icon":"building"}]},{"id":"lFApt5XJ2QaLngWTevOq","title":"Sidebar","pathname":"/pylon-docs/account-intelligence/accounts/sidebar","siteSpaceId":"sitesp_QlnP5","icon":"sidebar","description":"Everything you need to know about the account sidebar.","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Accounts","icon":"building"}]},{"id":"HlALyMKAXDhbWmMl6oet","title":"Personal Email","pathname":"/pylon-docs/account-intelligence/accounts/personal-email","siteSpaceId":"sitesp_QlnP5","icon":"envelope","description":"Connect your inbox to surface relevant emails on accounts in Pylon.","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Accounts","icon":"building"}]},{"id":"UyqOD4FCSHKUreiOY1LH","title":"Internal Channels & DMs","pathname":"/pylon-docs/account-intelligence/accounts/internal-channels-and-dms","siteSpaceId":"sitesp_QlnP5","icon":"slack","description":"Connect internal Slack channels to customer accounts to keep Pylon in sync with internal customer context and conversations.","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Accounts","icon":"building"}]},{"id":"fdweZD2QpXZgb5Ck73ds","title":"Partner Accounts","pathname":"/pylon-docs/account-intelligence/accounts/partner-accounts","siteSpaceId":"sitesp_QlnP5","icon":"table-columns","description":"Create partner accounts to represent agencies or consultants who work across multiple customer accounts.","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Accounts","icon":"building"}]},{"id":"YrAEG4NpcFE5xEM5QWTj","title":"Subaccounts","pathname":"/pylon-docs/account-intelligence/accounts/subaccounts","siteSpaceId":"sitesp_QlnP5","icon":"diagram-cells","description":"Connect related accounts together so parent accounts automatically roll up issues and contacts from their subaccounts.","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Accounts","icon":"building"}]},{"id":"GS5WrehW7GRhAfQCdqu0","title":"Notebooks","pathname":"/pylon-docs/account-intelligence/notebooks","siteSpaceId":"sitesp_QlnP5","icon":"notebook","description":"Create notebooks to see curated context on accounts for different use cases.","breadcrumbs":[{"label":"Account Intelligence"}]},{"id":"MvPRYFYBzFtSCod6VBKZ","title":"Blocks","pathname":"/pylon-docs/account-intelligence/notebooks/blocks","siteSpaceId":"sitesp_QlnP5","icon":"cubes","description":"Drag and drop blocks onto your notebook to create exactly the layout and views you want based on your use cases.","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Notebooks","icon":"notebook"}]},{"id":"7eNsxvVzvIF8PQiNXPZD","title":"Tasks & Projects","pathname":"/pylon-docs/account-intelligence/tasks-and-projects","siteSpaceId":"sitesp_QlnP5","icon":"hexagon-check","description":"Create tasks and projects in order to track work being done for customers","breadcrumbs":[{"label":"Account Intelligence"}]},{"id":"DFNjTNIV5ORDBbyzEuZT","title":"Project Templates","pathname":"/pylon-docs/account-intelligence/tasks-and-projects/project-templates","siteSpaceId":"sitesp_QlnP5","icon":"rectangle-history","description":"Templates for projects that repeated across customers","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Tasks & Projects","icon":"hexagon-check"}]},{"id":"p32OgZ8wB3qCGiggSC07","title":"AI Tasks","pathname":"/pylon-docs/account-intelligence/tasks-and-projects/ai-tasks","siteSpaceId":"sitesp_QlnP5","icon":"sparkles","description":"Pylon's AI will automatically create tasks for you","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Tasks & Projects","icon":"hexagon-check"}]},{"id":"ZcAZzvM0oevQ8q9SYoVg","title":"Views","pathname":"/pylon-docs/account-intelligence/tasks-and-projects/views","siteSpaceId":"sitesp_QlnP5","icon":"table-cells","description":"Customize how you view and act on accounts","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Tasks & Projects","icon":"hexagon-check"}]},{"id":"1tFlM9E9SZ4O90LRjGnf","title":"Activities","pathname":"/pylon-docs/account-intelligence/activities","siteSpaceId":"sitesp_QlnP5","icon":"wave-pulse","description":"See a timeline of all changes and activities for an account","breadcrumbs":[{"label":"Account Intelligence"}]},{"id":"pgUZC1fQXZes4FOvvbVc","title":"Custom Activities","pathname":"/pylon-docs/account-intelligence/activities/custom-activities","siteSpaceId":"sitesp_QlnP5","icon":"calendar-days","description":"Define custom activity types to write in important account events into Pylon.","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Activities","icon":"wave-pulse"}]},{"id":"q1yd66zEiRrcQpC9mkT6","title":"Fields","pathname":"/pylon-docs/account-intelligence/fields","siteSpaceId":"sitesp_QlnP5","icon":"pencil","description":"Use default and custom fields on an account to add and view additional data about accounts","breadcrumbs":[{"label":"Account Intelligence"}]},{"id":"gAte8BEVixexc5X4zGmZ","title":"Formulas","pathname":"/pylon-docs/account-intelligence/fields/formulas","siteSpaceId":"sitesp_QlnP5","icon":"superscript","description":"Intelligently calculated account fields to help with decisioning on accounts","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Fields","icon":"pencil"}]},{"id":"xmV6ZVrzvIHQcahAUYwB","title":"AI Fields","pathname":"/pylon-docs/account-intelligence/fields/ai-fields","siteSpaceId":"sitesp_QlnP5","icon":"sparkles","description":"Rollup qualitative data onto your account views to quickly assess accounts","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Fields","icon":"pencil"}]},{"id":"rsw6xj1O2rzQuISBckm5","title":"Web Research","pathname":"/pylon-docs/account-intelligence/fields/web-research","siteSpaceId":"sitesp_QlnP5","icon":"wand-magic-sparkles","description":"Gather customer intelligence from live web sources into your account fields.","breadcrumbs":[{"label":"Account Intelligence"},{"label":"Fields","icon":"pencil"}]},{"id":"26mfjuS74igGOEl4edXl","title":"Feature Requests","pathname":"/pylon-docs/product-intelligence/feature-requests","siteSpaceId":"sitesp_QlnP5","icon":"lightbulb","description":"Automatically extract and organize customer feedback into feature requests to share with your product team.","breadcrumbs":[{"label":"Product Intelligence "}]},{"id":"vZQ557X0Sv1Roqyk8x0n","title":"Analytics","pathname":"/pylon-docs/reporting-and-analytics/analytics","siteSpaceId":"sitesp_QlnP5","icon":"chart-area","description":"View out-of-the-box analytics about customer issues","breadcrumbs":[{"label":"Reporting & Analytics"}]},{"id":"0Z69d2BbNrCuONkP4m8Y","title":"Default Dashboards","pathname":"/pylon-docs/reporting-and-analytics/default-dashboards","siteSpaceId":"sitesp_QlnP5","icon":"gauge-max","description":"Prebuilt dashboards with all your typical metrics.","breadcrumbs":[{"label":"Reporting & Analytics"}]},{"id":"nnMnG7cYTNsGArOOCFCx","title":"Custom Dashboards","pathname":"/pylon-docs/reporting-and-analytics/custom-dashboards","siteSpaceId":"sitesp_QlnP5","icon":"table-columns","description":"Create dedicated dashboards that display the metrics you care about.","breadcrumbs":[{"label":"Reporting & Analytics"}]},{"id":"cqcWo5BK3DrOixzG5YFD","title":"Overview","pathname":"/pylon-docs/broadcasts/overview","siteSpaceId":"sitesp_QlnP5","icon":"circle-info","description":"Send proactive updates to your customers","breadcrumbs":[{"label":"Broadcasts"}]},{"id":"NfAiC9cT458KCwQpFMNm","title":"Create a Broadcast","pathname":"/pylon-docs/broadcasts/create-a-broadcast","siteSpaceId":"sitesp_QlnP5","icon":"pen-to-square","description":"Instructions on how to create and send a broadcast.","breadcrumbs":[{"label":"Broadcasts"}]},{"id":"7nnvWwVccRAIsO8JLalV","title":"Analytics","pathname":"/pylon-docs/broadcasts/analytics","siteSpaceId":"sitesp_QlnP5","icon":"chart-simple","description":"View engagement data on your broadcasts","breadcrumbs":[{"label":"Broadcasts"}]},{"id":"i43KbxRS0x0QaevrgomX","title":"CRM","pathname":"/pylon-docs/integrations/crm","siteSpaceId":"sitesp_QlnP5","description":"Sync CRM data to and from Pylon","breadcrumbs":[{"label":"Integrations"}]},{"id":"JXhcinxVm1g10gVDiKf1","title":"Salesforce","pathname":"/pylon-docs/integrations/crm/salesforce","siteSpaceId":"sitesp_QlnP5","icon":"salesforce","breadcrumbs":[{"label":"Integrations"},{"label":"CRM"}]},{"id":"lMvonzRDi85lt6xRfoC4","title":"Hubspot","pathname":"/pylon-docs/integrations/crm/hubspot","siteSpaceId":"sitesp_QlnP5","icon":"hubspot","breadcrumbs":[{"label":"Integrations"},{"label":"CRM"}]},{"id":"Wn2SieIr2AYolJnkXPOr","title":"Attio","pathname":"/pylon-docs/integrations/crm/attio","siteSpaceId":"sitesp_QlnP5","icon":"file-user","breadcrumbs":[{"label":"Integrations"},{"label":"CRM"}]},{"id":"GzC8blvdpzpIX4tEiUXy","title":"Pipedrive","pathname":"/pylon-docs/integrations/crm/pipedrive","siteSpaceId":"sitesp_QlnP5","icon":"pipe-section","breadcrumbs":[{"label":"Integrations"},{"label":"CRM"}]},{"id":"RtPOklCsDVhGFKTk1bom","title":"Ticketing","pathname":"/pylon-docs/integrations/ticketing","siteSpaceId":"sitesp_QlnP5","description":"Link customer issues in Pylon with tickets in other systems.","breadcrumbs":[{"label":"Integrations"}]},{"id":"WktfuZHLYtDKH9hQtgVH","title":"Linear","pathname":"/pylon-docs/integrations/ticketing/linear","siteSpaceId":"sitesp_QlnP5","icon":"circle-arrow-up-right","description":"Link customer issues in Pylon to issues in Linear","breadcrumbs":[{"label":"Integrations"},{"label":"Ticketing"}]},{"id":"YLV8fQ3SUoehAGhmXuY9","title":"GitHub Issues","pathname":"/pylon-docs/integrations/ticketing/github-issues","siteSpaceId":"sitesp_QlnP5","icon":"github","description":"Link customer issues in Pylon to issues in GitHub","breadcrumbs":[{"label":"Integrations"},{"label":"Ticketing"}]},{"id":"bCSHahxTsgP1sSmuJuqV","title":"Asana","pathname":"/pylon-docs/integrations/ticketing/asana","siteSpaceId":"sitesp_QlnP5","icon":"triangle","description":"Link customer issues in Pylon to tasks in Asana","breadcrumbs":[{"label":"Integrations"},{"label":"Ticketing"}]},{"id":"qJH5hjpC1yxsQsCuFVWJ","title":"Jira","pathname":"/pylon-docs/integrations/ticketing/jira","siteSpaceId":"sitesp_QlnP5","icon":"jira","description":"Link customer issues in Pylon to ticket in Jira","breadcrumbs":[{"label":"Integrations"},{"label":"Ticketing"}]},{"id":"b64GucQFm3fFfPWKCR48","title":"Shortcut","pathname":"/pylon-docs/integrations/ticketing/shortcut","siteSpaceId":"sitesp_QlnP5","icon":"s","description":"Link customer issues in Pylon to stories in Shortcut","breadcrumbs":[{"label":"Integrations"},{"label":"Ticketing"}]},{"id":"xs8NOND4VCSfjst9j9CE","title":"Alerting","pathname":"/pylon-docs/integrations/alerting","siteSpaceId":"sitesp_QlnP5","description":"Connect Pylon to your alerting system to notify individuals about incidents.","breadcrumbs":[{"label":"Integrations"}]},{"id":"KDW0x8EK6b2Rk8QVxUNz","title":"PagerDuty","pathname":"/pylon-docs/integrations/alerting/pagerduty","siteSpaceId":"sitesp_QlnP5","icon":"pager","description":"Connect Pylon to PagerDuty to create incidents.","breadcrumbs":[{"label":"Integrations"},{"label":"Alerting"}]},{"id":"k7yaQyN0WRBWDkFKQdsN","title":"Opsgenie","pathname":"/pylon-docs/integrations/alerting/opsgenie","siteSpaceId":"sitesp_QlnP5","icon":"bell","description":"Connect Pylon to Opsgenie to create incidents.","breadcrumbs":[{"label":"Integrations"},{"label":"Alerting"}]},{"id":"e34p4m5E05cvaLhRuPZK","title":"Chat","pathname":"/pylon-docs/integrations/chat","siteSpaceId":"sitesp_QlnP5","description":"Connect Pylon to platforms where you talk to your customers to automatically track conversations.","breadcrumbs":[{"label":"Integrations"}]},{"id":"4BasT0RUHYUf1yxe0nw3","title":"Slack","pathname":"/pylon-docs/integrations/chat/slack","siteSpaceId":"sitesp_QlnP5","icon":"slack","description":"Connect Pylon with Slack to automatically track customer conversations and receive notifications.","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"}]},{"id":"cEHgDv7NGBquDGHeLyQ4","title":"Internal Threads","pathname":"/pylon-docs/integrations/chat/slack/editor","siteSpaceId":"sitesp_QlnP5","icon":"list-check","description":"Internal discussions for customer conversations in Slack","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"},{"label":"Slack","icon":"slack"}]},{"id":"lLrFR93Bj6EhjRhaJK2S","title":"Collect Data","pathname":"/pylon-docs/integrations/chat/slack/collect-data","siteSpaceId":"sitesp_QlnP5","icon":"pen-field","description":"Collect additional structured information when a ticket is opened in Slack","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"},{"label":"Slack","icon":"slack"}]},{"id":"Q6IpV1PYiUbN1BBmEhkh","title":"Support Ticket Flow","pathname":"/pylon-docs/integrations/chat/slack/support-ticket-flow","siteSpaceId":"sitesp_QlnP5","icon":"message-question","description":"Enable customers to self-serve into support workflows in Slack","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"},{"label":"Slack","icon":"slack"}]},{"id":"8LLlDpcyb6x0SGUGfmGB","title":"Welcome Message","pathname":"/pylon-docs/integrations/chat/slack/welcome-message","siteSpaceId":"sitesp_QlnP5","icon":"hand-wave","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"},{"label":"Slack","icon":"slack"}]},{"id":"abPAapQnzwYzHwpAbAd3","title":"Bookmarks","pathname":"/pylon-docs/integrations/chat/slack/bookmarks","siteSpaceId":"sitesp_QlnP5","icon":"bookmark","description":"Give customers easy access to quick links like docs or tutorials","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"},{"label":"Slack","icon":"slack"}]},{"id":"s0sMBI29UXYVW7Lc4T7W","title":"Onboard Employees","pathname":"/pylon-docs/integrations/chat/slack/onboard-employees","siteSpaceId":"sitesp_QlnP5","icon":"user","description":"Onboard new employees into your customer channels","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"},{"label":"Slack","icon":"slack"}]},{"id":"x3BzPqi4Vwhq9GcdZZfp","title":"Left Company","pathname":"/pylon-docs/integrations/chat/slack/left-company","siteSpaceId":"sitesp_QlnP5","icon":"person-to-door","description":"Receive real-time notifications when champions leave or join your customer Slack channel","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"},{"label":"Slack","icon":"slack"}]},{"id":"BfLv0TH7Vi18YKmMhoDo","title":"Slack Community","pathname":"/pylon-docs/integrations/chat/slack/slack-community","siteSpaceId":"sitesp_QlnP5","icon":"users","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"},{"label":"Slack","icon":"slack"}]},{"id":"fxT0UnZE21EcWV9TyOp2","title":"Microsoft Teams","pathname":"/pylon-docs/integrations/chat/microsoft-teams","siteSpaceId":"sitesp_QlnP5","icon":"windows","description":"View, respond to, and track customer requests coming from Microsoft Teams.","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"}]},{"id":"Jrs8puDAPbw3JFLySt2B","title":"Discord","pathname":"/pylon-docs/integrations/chat/discord","siteSpaceId":"sitesp_QlnP5","icon":"discord","description":"View, respond to, and track customer requests coming from Discord.","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"}]},{"id":"bXl0CgAJbu1mlwyuMWjg","title":"Telegram","pathname":"/pylon-docs/integrations/chat/telegram","siteSpaceId":"sitesp_QlnP5","icon":"paper-plane","description":"View, respond to, and track customer requests coming from Telegram.","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"}]},{"id":"WionqQ2y8UkI7McZEFVw","title":"Whatsapp","pathname":"/pylon-docs/integrations/chat/whatsapp","siteSpaceId":"sitesp_QlnP5","icon":"whatsapp","description":"View, respond to, and track customer requests coming from WhatsApp.","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"}]},{"id":"7WEtZQDX7q6LDRZgsEYk","title":"SMS","pathname":"/pylon-docs/integrations/chat/sms","siteSpaceId":"sitesp_QlnP5","icon":"comment","description":"View, respond to, and track customer requests coming from SMS text messages.","breadcrumbs":[{"label":"Integrations"},{"label":"Chat"}]},{"id":"FGDhXaJZ20KXKpx9oSrG","title":"Incident Management","pathname":"/pylon-docs/integrations/incident-management","siteSpaceId":"sitesp_QlnP5","description":"Connect customer issues in Pylon to incidents in your incident tracking system.","breadcrumbs":[{"label":"Integrations"}]},{"id":"oGoXh7zogtjh57XKuSs4","title":"incident.io","pathname":"/pylon-docs/integrations/incident-management/incident.io","siteSpaceId":"sitesp_QlnP5","icon":"brake-warning","description":"Connect customer issues in Pylon to incidents in incident.io.","breadcrumbs":[{"label":"Integrations"},{"label":"Incident Management"}]},{"id":"12MOC0uBcvJJUWcoV64z","title":"Rootly","pathname":"/pylon-docs/integrations/incident-management/rootly","siteSpaceId":"sitesp_QlnP5","icon":"bell-ring","description":"Connect customer issues in Pylon to incidents in Rootly.","breadcrumbs":[{"label":"Integrations"},{"label":"Incident Management"}]},{"id":"5PUdgkPsZPWxEb4t9rw2","title":"Call Recording","pathname":"/pylon-docs/integrations/call-recording","siteSpaceId":"sitesp_QlnP5","description":"Ingest call recordings into Pylon","breadcrumbs":[{"label":"Integrations"}]},{"id":"VVSbzKxD5nhZ3xkvh7eC","title":"Gong","pathname":"/pylon-docs/integrations/call-recording/gong","siteSpaceId":"sitesp_QlnP5","icon":"bell","description":"Connect Pylon to Gong to ingest call recordings.","breadcrumbs":[{"label":"Integrations"},{"label":"Call Recording"}]},{"id":"PgmF8cKQzDvXRBIjopSO","title":"Fathom","pathname":"/pylon-docs/integrations/call-recording/fathom","siteSpaceId":"sitesp_QlnP5","icon":"ruler-combined","description":"Connect Pylon to Fathom to ingest call recordings.","breadcrumbs":[{"label":"Integrations"},{"label":"Call Recording"}]},{"id":"I4fX3H8dzB0LxRMXOlLO","title":"Grain","pathname":"/pylon-docs/integrations/call-recording/grain","siteSpaceId":"sitesp_QlnP5","icon":"wheat","description":"Connect Pylon to Grain to ingest call recordings.","breadcrumbs":[{"label":"Integrations"},{"label":"Call Recording"}]},{"id":"LajS4jFZr5yULZPwdQ65","title":"Granola","pathname":"/pylon-docs/integrations/call-recording/granola","siteSpaceId":"sitesp_QlnP5","icon":"bowl-spoon","description":"Connect Pylon to Granola to ingest call recordings.","breadcrumbs":[{"label":"Integrations"},{"label":"Call Recording"}]},{"id":"2jJsE4Qv4uwTm5tSkOyV","title":"Fireflies","pathname":"/pylon-docs/integrations/call-recording/fireflies","siteSpaceId":"sitesp_QlnP5","icon":"fire","description":"Connect Pylon to Fireflies to ingest call recordings.","breadcrumbs":[{"label":"Integrations"},{"label":"Call Recording"}]},{"id":"iUKTU9uXGM2gbg3IehSV","title":"Circleback","pathname":"/pylon-docs/integrations/call-recording/circleback","siteSpaceId":"sitesp_QlnP5","icon":"circle","description":"Connect Pylon to Circleback to ingest call recordings.","breadcrumbs":[{"label":"Integrations"},{"label":"Call Recording"}]},{"id":"vF0YaWEHJBOcWL6FLkBd","title":"Attention","pathname":"/pylon-docs/integrations/call-recording/attention","siteSpaceId":"sitesp_QlnP5","icon":"bell-concierge","description":"Connect Pylon to Attention to ingest call recordings.","breadcrumbs":[{"label":"Integrations"},{"label":"Call Recording"}]},{"id":"ZinlBSFSGy3kwHnEKYo3","title":"Google Meet","pathname":"/pylon-docs/integrations/call-recording/google-meet","siteSpaceId":"sitesp_QlnP5","icon":"google","description":"Connect Pylon to Google Meet to ingest call recordings.","breadcrumbs":[{"label":"Integrations"},{"label":"Call Recording"}]},{"id":"f4RTFoINtgJcyH5DReuU","title":"Calendar","pathname":"/pylon-docs/integrations/calendar","siteSpaceId":"sitesp_QlnP5","description":"Connect Pylon to your Google or Outlook calendar to ingest meeting events.","breadcrumbs":[{"label":"Integrations"}]},{"id":"81CEew3hJpRX6yJiC7xi","title":"Google Calendar","pathname":"/pylon-docs/integrations/calendar/google-calendar","siteSpaceId":"sitesp_QlnP5","icon":"calendar","description":"Ingest events from Google calendar","breadcrumbs":[{"label":"Integrations"},{"label":"Calendar"}]},{"id":"RV6PRRQKsguUamJ5O012","title":"Outlook Calendar","pathname":"/pylon-docs/integrations/calendar/outlook-calendar","siteSpaceId":"sitesp_QlnP5","icon":"calendar-days","description":"Ingest events from Outlook calendar","breadcrumbs":[{"label":"Integrations"},{"label":"Calendar"}]},{"id":"QF98uW6kUabiTdC7uQY6","title":"Data Warehouse","pathname":"/pylon-docs/integrations/data-warehouse","siteSpaceId":"sitesp_QlnP5","description":"Sync customer issue data directly into your warehouse","breadcrumbs":[{"label":"Integrations"}]},{"id":"kcfYpVMtk8aUHYNBU3jk","title":"Snowflake","pathname":"/pylon-docs/integrations/data-warehouse/snowflake","siteSpaceId":"sitesp_QlnP5","icon":"snowflake","description":"Sync customer issue data into Snowflake","breadcrumbs":[{"label":"Integrations"},{"label":"Data Warehouse"}]},{"id":"CCvYpOwGiC8koinoorRo","title":"BigQuery","pathname":"/pylon-docs/integrations/data-warehouse/bigquery","siteSpaceId":"sitesp_QlnP5","icon":"hexagon","description":"Sync customer issue data into BigQuery","breadcrumbs":[{"label":"Integrations"},{"label":"Data Warehouse"}]},{"id":"fRID7UTUjOPlL6crr3Ua","title":"Redshift","pathname":"/pylon-docs/integrations/data-warehouse/redshift","siteSpaceId":"sitesp_QlnP5","icon":"amazon","description":"Sync customer issue data into Redshift","breadcrumbs":[{"label":"Integrations"},{"label":"Data Warehouse"}]},{"id":"r8JH5VdH86YHm1toVT0q","title":"AWS S3","pathname":"/pylon-docs/integrations/data-warehouse/aws-s3","siteSpaceId":"sitesp_QlnP5","icon":"aws","description":"Sync customer issue data into AWS S3","breadcrumbs":[{"label":"Integrations"},{"label":"Data Warehouse"}]},{"id":"GxE3vQSVJjtL4u8VJzIL","title":"Codebase ","pathname":"/pylon-docs/integrations/codebase","siteSpaceId":"sitesp_QlnP5","description":"Connect development tools to Pylon so your support and success teams have technical context when helping customers.","breadcrumbs":[{"label":"Integrations"}]},{"id":"MM4DwoYoUFq45gNlUgXQ","title":"Cursor","pathname":"/pylon-docs/integrations/codebase/cursor","siteSpaceId":"sitesp_QlnP5","icon":"arrow-pointer","description":"Bring the power of Cursor's codebase understanding to help you answer questions directly in Pylon.","breadcrumbs":[{"label":"Integrations"},{"label":"Codebase "}]},{"id":"btKocIrDgExoXxBo2k8c","title":"Pylon MCP","pathname":"/pylon-docs/integrations/pylon-mcp","siteSpaceId":"sitesp_QlnP5","description":"Expose Pylon data to AI tools and assistants via Model Context Protocol.","breadcrumbs":[{"label":"Integrations"}]},{"id":"n080ofufXd5h4BTSuO0U","title":"Security Overview","pathname":"/pylon-docs/security/security-overview","siteSpaceId":"sitesp_QlnP5","icon":"shield-check","description":"Learn more about Pylon's Security","breadcrumbs":[{"label":"Security"}]},{"id":"Mduk4mNR4ujyAU6sm78d","title":"API","pathname":"/pylon-docs/developer/api","siteSpaceId":"sitesp_QlnP5","icon":"webhook","description":"Programmatic access to read and write data in Pylon","breadcrumbs":[{"label":"Developer"}]},{"id":"OKVrqobKxTsLAUj3wQS7","title":"Authentication","pathname":"/pylon-docs/developer/api/authentication","siteSpaceId":"sitesp_QlnP5","description":"How to authenticate with Pylon's API","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"}]},{"id":"UsvvQodnXKoevRumfRET","title":"Errors","pathname":"/pylon-docs/developer/api/errors","siteSpaceId":"sitesp_QlnP5","description":"Handling errors from Pylon's API","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"}]},{"id":"hXrOb3ZwEDil1u6QMD6k","title":"API reference","pathname":"/pylon-docs/developer/api/api-reference","siteSpaceId":"sitesp_QlnP5","description":"Documentation on available endpoints.","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"}]},{"id":"p8ob9ltBUxVeCDOEzQwc","title":"Accounts","pathname":"/pylon-docs/developer/api/api-reference/accounts","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"zkunuHMRUjK6mOYh47nn","title":"Activities","pathname":"/pylon-docs/developer/api/api-reference/accounts/activities","siteSpaceId":"sitesp_QlnP5","description":"Create custom activity types and write new activity onto accounts.","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"},{"label":"Accounts"}]},{"id":"nuzgWSSfUFLfNdoZFG9t","title":"Files","pathname":"/pylon-docs/developer/api/api-reference/accounts/files","siteSpaceId":"sitesp_QlnP5","description":"APIs for adding file attachments to accounts","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"},{"label":"Accounts"}]},{"id":"ID3YIJ2cb825CjJI0gcp","title":"Highlights","pathname":"/pylon-docs/developer/api/api-reference/accounts/highlights","siteSpaceId":"sitesp_QlnP5","description":"APIs for adding highlights on accounts.","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"},{"label":"Accounts"}]},{"id":"mSs3V9GkSwG1G4pu3Uks","title":"Attachments","pathname":"/pylon-docs/developer/api/api-reference/attachments","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"emYuJXyC3M5DChYk9mE5","title":"Audit Logs","pathname":"/pylon-docs/developer/api/api-reference/audit-logs","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"Fn8e14FVDqEuiHQsZihe","title":"Contacts","pathname":"/pylon-docs/developer/api/api-reference/contacts","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"QrYnEWrHiaSgcIyWkE8y","title":"Custom Fields","pathname":"/pylon-docs/developer/api/api-reference/custom-fields","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"NPfOcz5AucnSzTNb4yd7","title":"Feature Requests","pathname":"/pylon-docs/developer/api/api-reference/feature-requests","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"8mk22XjvSufBoIhiVhze","title":"Issues","pathname":"/pylon-docs/developer/api/api-reference/issues","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"cLw3xzUPs8vCI4qrTM8n","title":"Knowledge Base","pathname":"/pylon-docs/developer/api/api-reference/knowledge-base","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"FcA8T03MTRzcZj7fOfgP","title":"Macros","pathname":"/pylon-docs/developer/api/api-reference/macros","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"i6GlmlCUqzMM2GQBYC2u","title":"Me","pathname":"/pylon-docs/developer/api/api-reference/me","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"WXJZeF2RWU9JlU8XaS15","title":"Messages","pathname":"/pylon-docs/developer/api/api-reference/messages","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"J3u4xERQ19Ulgu8kinn9","title":"Surveys","pathname":"/pylon-docs/developer/api/api-reference/surveys","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"cgZSbnp33YFUjq8njmdQ","title":"Tags","pathname":"/pylon-docs/developer/api/api-reference/tags","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"TS4Q3CMpn0VG8WaAmIQ6","title":"Tasks & Projects","pathname":"/pylon-docs/developer/api/api-reference/tasks-and-projects","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"YN3r0vUwL45G7PLJwcpn","title":"Teams","pathname":"/pylon-docs/developer/api/api-reference/teams","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"t1llW5l7qYW5zoGQe606","title":"Ticket Forms","pathname":"/pylon-docs/developer/api/api-reference/ticket-forms","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"sLfPSR9nrC9s0D6yjTT3","title":"Training Data","pathname":"/pylon-docs/developer/api/api-reference/training-data","siteSpaceId":"sitesp_QlnP5","description":"Endpoints for managing training data sources used by Pylon AI.","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"576jZrA7Sv3RzDNyi1za","title":"User roles","pathname":"/pylon-docs/developer/api/api-reference/user-roles","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"xpfkv2w7B2bS4B4xQar4","title":"Users","pathname":"/pylon-docs/developer/api/api-reference/users","siteSpaceId":"sitesp_QlnP5","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"},{"label":"API reference"}]},{"id":"Hli20NDtJlyYLruRFv5f","title":"External IDs","pathname":"/pylon-docs/developer/api/external-ids","siteSpaceId":"sitesp_QlnP5","description":"Identifiers from external systems","breadcrumbs":[{"label":"Developer"},{"label":"API","icon":"webhook"}]},{"id":"1enZyEv3oj4H1XZ9sDtA","title":"Custom Apps","pathname":"/pylon-docs/developer/custom-apps","siteSpaceId":"sitesp_QlnP5","icon":"browser","breadcrumbs":[{"label":"Developer"}]},{"id":"waaqihxlXzqSvLkQdG34","title":"Embedded Iframes","pathname":"/pylon-docs/developer/embedded-iframes","siteSpaceId":"sitesp_QlnP5","icon":"window-frame","description":"Pylon provides an out-of-the-box customizable iframe app that allows embedding of webpages within the issues and accounts view.","breadcrumbs":[{"label":"Developer"}]},{"id":"mBqi5tGQdrQaucmanmcr","title":"Webhooks","pathname":"/pylon-docs/developer/webhooks","siteSpaceId":"sitesp_QlnP5","icon":"webhook","description":"Receive webhooks for various events happening in Pylon.","breadcrumbs":[{"label":"Developer"}]}]}