• Tickets originating from Slack will be tagged with Slack within Intercom
  • Replies made in Intercom on Pylon tickets will be synced back to your customer’s Slack channel in real-time and vice versa
  • Notes made in Intercom on Pylon tickets will be synced back to your internal feed channel in real time and vice versa

Example of a conversation between someone in Intercom and a customer in Slack

Data Carryover

Pylon creates rich data in Intercom for Slack activity. Contacts with company domains, enriched emails, and avatars are made and associated with tickets.

This includes:

Data TypeSupported
New Contacts
Emails
Avatars

Supported Formatting

FormatSupported
Bold
Italics
Inline Code
Emojis 😊
Links
Multiline Code
Inline Images
Attachments
GIFs
Mention User from Intercom