SupportĀ Ticketing
Collect Data
Collect Custom Fields
Reachout to the Pylon team to get a form enabled!
You can collect additional field information when a ticket is opened in Slack to sync to custom fields in Pylon.
This can be a dropdown or text input.
The most common use case is collecting a Severity
field as shown below.
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/collect-custom-field.png)