Create custom roles and permissions to lock down access to parts of Pylon for different users.

Role-based access control is available on our Enterprise plan and can only be configured by Admins.


Visit the Settings page and look for Roles to set up new custom roles.

  1. Create a new role and select the permissions you wish to grant to that.
  1. For data like Issues, you can create roles that have access to a subset of this data.

Use the filters under Issues to designate which set of Issues that role will have permissions to view. For example, create a Security role that is only able to view email issues to your security@ email.

  1. Save the role.
  2. On the Users page, apply the role to relevant users or invite new users with the new role.