After Hours Escalation

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After Hours Message

When you have custom Support Hours, you can post a custom message when a customer creates a ticket.

Settings page to set the Support Hours response.

What the support message looks like when posted in Slack.

Enable this feature on the Settings Page in the Support Hours tab.

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Escalation

If a message is sent outside of support hours you can enable an Escalate button to be included with the message. If the button is clicked, a message will be sent to a pre-selected escalation channel.

What the support message looks like when posted in Slack.

Enable this feature on the Settings Page in the Support Issue tab.