- Visit the Integrations Page and hit
- Authorize the Asana App
- You’ll need to create an Asana form with all the fields you want your support team to fill out when handing off to the product team. At the top of the form, please add a Single Line Text field “Pylon Issue ID”.
- Message us the link to the form in our shared channel, we’ll set it up on our side and let you know when it’s ready!
- The first time you create an Asana ticket, you’ll need to click “Connect to Pylon” in Asana to get the details to show:
From a Pylon issue, you’ll see an Asana Details module in the sidebar. Select the project you’d like to create the ticket in, and click Create.
Your form should popup. We’ve copied the Pylon ID into your clipboard for you to copy into the Pylon Issue ID field. The first time you create a ticket, you will need to allow clipboard browser permissions for Pylon.
Please paste it in that field, this is how we link Asana tickets to Pylon issues.
And you’re done! Notice how the ticket has a Pylon native module embedded right there so your product and engineering can also get context on the Pylon side of things.
Neat huh! Let us know if you have any feedback!