Introduction
Pylon helps B2B companies scale their Customer Operations on Slack and Microsoft Teams.
Here you’ll find guides on setup and how to use the platform. Please reach out to the Pylon team in your shared Slack channel for any questions or feedback!
Want to jump right in to setting up Pylon? Check out our quick start page!
Discover Pylon
Conversational Ticketing
Track all conversations across prospect and customer channels. Easily triage messages, assign conversations, get team visibility, track SLAs, and more.
AI Support
Leverage AI to auto-respond to questions already answered in your documentation.
Broadcasts
Send a message to many channels at once and get live engagement data including link clicks, reactions, and replies. Use them for product updates, outages, and more.
In-App Chat
Embed an In-App Chat into your application so your customers can get support anywhere. Messages sync back to your shared customer channel so the entire team gets context on the issue.
Support Ticketing
Handoff support questions to the support team while letting the customer continue asking questions in Slack. All support related questions will be logged in your support system.
CRM Data Sync
Auto-summarize and log conversations, and create new contacts in your CRM for new customers that join enabled channels. Use CRM data within Pylon to filter by attributes.
Analytics
Get data on number of Customer Channels, Tickets, Conversations, TTFR, TTR, Issues over Time, Last Activity, and more, all filterable by CRM data.
Chat Bridges
Stay in Slack while your chatting with your customers who use Microsoft Teams, Discord, WhatsApp.
Product Ticketing
Quickly create tickets in product ticketing tools like Github Issues, Jira, Asana, and Linear.