Product Ticketing
Github Issues
Quickly make Github Issues from Conversations
The Github Issues integration is likely most useful to you if you’re an open source company.
Setup
- Visit the Integrations Page and hit
Connect
under Github - Authorize the Github App
You’ve setup the Github Integration
Usage
Creating tickets
You can create an issue via the Kanban board or via the triage channel.
- Via Kanban: From a Pylon issue, you’ll see a Github Details module in the sidebar. Select the team you’d like to create the ticket in, and click Create.
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/product-ticketing-create-or-search.png)
- Via Triage channel: when conversational tickets are posted in your triage channel and product
ticketing is enabled, you’ll see a
Create Ticket 📦
button.
Clicking it will allow you to select with Github project to create the issue in, along with a pre-filled AI generated title.
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/gh-1.png)
Clicking it will allow you to select with Github repo to create the issue in, along with a pre-filled AI generated title.
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/gh-2.png)
After clicking Create
you’ll now see a link to the Github Issue.
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/gh-3.png)
The created Github Issue will include a link to the Slack conversation.
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/gh-4.png)