Support Ticketing
User Prompt
You can enable customers to self-serve into support workflows with the support user prompt.
If enabled, when a customer sends a message that looks like a support question, we’ll prompt them to self-serve into creating a support ticket automatically. The message they see can be customized on the Settings Page.
This message is only visible to the question asker and balances ongoing education with minimal intrusion.
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/user-prompt.png)
Enable this feature on the Settings Page.