Conversational Ticketing
AI Tags
Tag Conversations Automatically
Default Tags
Pylon supports AI-Tagging of Conversations that are about the following topics:
Bugs
Meetings Scheduled
Product Feedback
User Errors
Customer Love
Multiple Tags can be applied to a single Conversation
Custom Tags
You can ask the Pylon team to include a custom topic to use AI tagging with.
Some examples, we, as the Pylon team use internally include:
- Pylon Integrations (
Salesforce
,Zendesk
, etc) - Product Surface Areas (
Kanban
,Feed
,Broadcast
,Docs
, etc)
Usage
You can filter AI Tags on the Kanban Board and see them on the Conversation sidebar.

Assigning from the Triage Channel