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Default Tags

Pylon supports AI-Tagging of Conversations that are about the following topics:

  • Bugs
  • Meetings Scheduled
  • Product Feedback
  • User Errors
  • Customer Love
Multiple Tags can be applied to a single Conversation

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Custom Tags

You can ask the Pylon team to include a custom topic to use AI tagging with.

Some examples, we, as the Pylon team use internally include:

  • Pylon Integrations (Salesforce, Zendesk, etc)
  • Product Surface Areas (Kanban, Feed, Broadcast, Docs, etc)

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Usage

You can filter AI Tags on the Kanban Board and see them on the Conversation sidebar.

Assigning from the Triage Channel

Triage ChannelKanban Board