Conversational Ticketing
AI Tags
Tag Conversations Automatically
Default Fields
By default, Pylon AI autofills a Question Type
field with common categories of questions.
Bug
Meetings Scheduled
Product Feedback
User Error
Customer Love
Multiple values can be applied to a single Conversation
Custom Fields
Create any custom field and enable Pylon to autofill it based on the conversation. Examples include:
- Integrations (ex.
Salesforce
,Slack
, etc.) - Product Areas (
Ticketing
,Billing
,Knowledge Base
,SLAs
,Triggers & Automations
etc)
These fields can be a single select (one option chosen) or a multiselect (multiple options chosen).
Usage
You can filter AI Fields on the Kanban Board and see them on the Conversation sidebar as with other fields.
Assigning from the Triage Channel
AI will take the first pass at populating the field value, but the results can always be overriden.