Linear

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Setup

1. Visit the Integrations Page and hit Connect under Linear
2. Authorize the Linear App
3. To make it smoother to create tickets, select the default Team you’d like to create tickets into. Don’t worry, you can always change this at the time of ticket creation.

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Usage

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Creating tickets

You can create an issue via the Kanban board or via the triage channel.

1. Via Kanban: From a Pylon issue, you’ll see a Linear Details module in the sidebar. Select the team you’d like to create the ticket in, and click Create.

2. Via Triage channel: when conversational tickets are posted in your triage channel and product ticketing is enabled, you’ll see a Create Ticket 📦 button.

Clicking it will allow you to select with Linear project to create the issue in, along with a pre-filled AI generated title.

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Try it Out

Notice how the issue has a Pylon native module embedded right there so your product and engineering can also get context on the Pylon side of things. Neato Burrito 🌯

2. Next try adding a message on the Linear issue. The message should show up as an internal note.

3. And finally, close the issue and see it resurface in the Waiting on You column. There should be a new internal note at the bottom of the thread bumping you to tell your customer.

Let us know if you have any feedback!