Set up custom fields to add structured data to your issues and accounts.

Structure your Data

Store structured data like Product Area, Billing Type, or KB article url

Context When You Need It

See these extra fields in context right from the issue sidebar.

Data Hygiene

Allow your team to fill out a defined set of fields and options on every issue

AI Auto-fill

Auto fill fields on issues using AI

Sync Directly from your CRM

Sync fields on accounts directly from your CRM

Custom Field Filters Everywhere

Filter with custom fields from kanban to analytics to broadcasting

Triggers

Trigger workflows from a new or updated custom field (Coming Soon)

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Setup

Visit the Settings Page and look for Issue Custom Fields to set up new custom fields. We have many types of custom fields available: Text, Date, Number, Single Select, Multi Select, and User. Don’t see a field type you want? Please let us know.

If you’d like to sync a field from Salesforce, please let us know the field name in our shared channel and we’ll get that setup for you.

If you’d like to autofill a field using AI, please drop the name, a few keywords, and a short description in our shared channel.

AnalyticsTeams