Set up custom fields to add structured data to your issues and accounts.

Setup

Visit the Workflows Page and look for Issue Custom Fields to set up new custom fields. We have many types of custom fields available: Text, Date, Number, Single Select, Multi Select, and User. Don’t see a field type you want? Please let us know.

If you’d like to sync a field from Salesforce, please let us know the field name in our shared channel and we’ll get that setup for you.

If you’d like to autofill a field using AI, please drop the name, a few keywords, and a short description in our shared channel.