Collect CSAT scores directly in your Slack thread once a support ticket is closed.


  • CSAT response rates over Slack are orders of magnitude better than email.
  • Get an overview of feedback from customers in the analytics dashboard.
  • Drill down into specific issues to diagnose a bad CSAT score.

How it works

  • You must have ticketing on to opt into this workflow.
  • The CSAT survey is sent to the customer who opened the issue.


  • Head over to the Support Issue tab on the Workflows Page, CSAT is the toggle at the very bottom. After you toggle it, you should be good to go!
  • Feel free to also take a look at the CSAT tab on the Analytics Page.