Collect CSAT scores directly in your Slack thread once a support ticket is closed.

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Benefits

  • CSAT response rates over Slack are orders of magnitude better than email.
  • Get an overview of feedback from customers in the analytics dashboard. You can find this in the CSAT tab on the Analytics Page!
  • Drill down into specific issues to diagnose a bad CSAT score, or reward a team member if they’ve been complimented. You can find the CSAT score and response on an issue in the Activity Log and the in a private note in the thread.

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How it works

  • You must have ticketing on to opt into this workflow.
  • The CSAT survey is sent to the customer who opened the issue.
  • CSAT sends when the issue closes for the first time.

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Setup

  • Head over to the Support Issue tab on the Settings Page, CSAT is the toggle at the very bottom. After you toggle it, you should be good to go!
[Beta] AI SupportSetup