Collect CSAT scores directly in your Slack thread once a support ticket is closed.

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Benefits

  • CSAT response rates over Slack are orders of magnitude better than email.
  • Get an overview of feedback from customers in the analytics dashboard.
  • Drill down into specific issues to diagnose a bad CSAT score.

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How it works

  • You must have ticketing on to opt into this workflow.
  • The CSAT survey is sent to the customer who opened the issue.

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Setup

  • Head over to the Support Issue tab on the Workflows Page, CSAT is the toggle at the very bottom. After you toggle it, you should be good to go!
  • Feel free to also take a look at the CSAT tab on the Analytics Page.
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